Productivity: MA 's are responsible for assisting providers meet their performance expectations by: being in contact with the front desk, assuring that lab, radiology, and medical records are available prior to the patients appointment, explaining to patients the process of urgent care and primary care. MA's are expected to provide patients with follow-up appointments, and call patients to remind them of their appointments to reduce the number of walk-in visits related to exacerbations or refill requests.

Title: | Certified/Registered Medical Assistant
Classification: | Non-Exempt
Primary Site: | Embrace Health- 3100 Conway Road, Orlando Florida 32812
Work Schedule: | Monday through Friday - 8:30 am to 5:00 pm (may be required to work some weekends) 
Status: | Full Time
Physical Requirements: | Sitting, standing walking, lifting up to 25 lbs., pulling, reaching, kneeling, bending, repetitive motions.
Team Assignment: | Medical
Reports To: | Medical Administrative Assistant
Position Summary: | The Medical Assistant will provide patient care under the direct supervision of the medical provider and lead clinical staff support.  

ESSENTIAL JOB DUTIES
Responsibilities:


Provide necessary support to physicians, nurse practitioners, physician assistants, and support staff.
Accurately record patient health history information and vital signs into the electronic record
Administer medications and treatments as ordered by medical providers.
Assist providers as needed with procedures and referrals.
Educate patients regarding diagnosis, medications, treatments, and testing.
Contact patients as necessary regarding pending appointments, results, and patient concerns
Ensure supplies stocked and available in each room and are being used properly.
Schedule follow-up appointments for patients seen on day of service.
Obtain pertinent health information and transfer information to EHR.
Assist staff as needed to ensure uninterrupted workflow.
Participate in outreach events.
  
Qualifications:
 


      A Registered/Certified Medical Assistant in the State of Florida -must be achieved within 6 months of employment.
      Basic Computer skills
      Cross trained in the back and front office.
      Phlebotomy Skills
      Basic EKG Skills
      Basic Skills in Vision and Hearing Screening
      Cerole or Spanish speaking a plus
 
Work Ethic


Professional approach to managing patient conflicts.
Versatile and accommodating to ensure the efficiency of the clinic.
Capable of multi-tasking and establishing priority levels 
Excellent customer service support
Committed to the Mission of the Organization

Medical Assistant Performance Standards

 
Punctuality: Medical assistants are expected to arrive on time and be ready to work at their scheduled time. All MA's must give a minimum of 2 weeks advanced notice to their supervisor if they are going to be absent. No more than 2 MA's can be off on the same day, with the exception of emergencies.


Appearance: MA 's are expected to look professional wearing the designated uniform with logo, name badge, and closed, clean shoes.


Attendance: Medical assistants are expected to be at work on their scheduled days except for times of vacation, illness, or unexpected emergencies. Tardiness occurs 15 minutes after scheduled start time. Three tardies will result in verbal warning. Six tardiness will result in written reprimand. MA 's are required to attend and remain until the duration of all staff meetings unless excused by their supervisor. Three absences will result in verbal warning. Six absences will result in written reprimand. Accumulation in tardiness and absences will affect merit raises. NO CALL -NO SHOW results in immediate termination.
 
Attentiveness: Medical assistants are expected to give each patient their full undivided attention. MA's are expected to work patients up in a timely and efficient manner. All necessary tasks needed for the provider to exam and treat the patient should be completed prior to the provider's entrance into the exam room. 


 Cooperation: Medical assistants are expected to assist each other to fulfil tasks as needed. No more than two medical assistants should be at lunch or on break when providers are still in the clinic. MA's are expected to be flexible and demonstrate a desire to ensure the success of the health center in its daily operations.


Safety: Medical assistants are expected to maintain clean and staff patient and work environment. MA 's are expected to use Universal Precautions when handling blood, bodily fluids, and administering medications. MA's are expected tb practice safe techniques when it comes to the administration of medication and treatments.


 Responsiveness: MA's are expected to check their voicemails multiple times throughout the day, and are required to return patient phone calls immediately or within 24 hours of the message being left. MA's are expected to check 
their emails daily and be aware of any updates from EH staff. All MA's are required to use EHR and maintain a minimum task
list.


Productivity: MA 's are responsible for assisting providers meet their performance expectations by: being in contact with the front desk, assuring that lab, radiology, and medical records are available prior to the patients appointment, explaining to patients the process of urgent care and primary care.


Communication: MA's are expected to reiterate the provider's instructions to patients at every visit. MA's are expected to provide patients with follow-up appointments, and call patients to remind them of their appointments to reduce the number of walk-in visits related to exacerbations or refill requests.


Documentation: MA's are expected to accurately and promptly input pertinent patient data into the EHR. Documentation includes telephone communication, status of referrals, instructions to patients regarding clinical concerns.
 
MA's are expected to increase their knowledge and understanding of community health medicine. MA's are an integral part of the medical team and should stay current with the latest advances in this specialty practice.
 
Medical Assistant Job Description and Performance Standards Acknowledgement


To fulfill our mission of providing high quality health care services to our patients and establishing the organization as the gold standard of community, it is vital each team member understands their role and responsibilities.


Each staff member will execute these standards of care in a manner that demonstrates care and concern for patients, staff, and the organization. Failure to comply with these standards and fulfill the requirements of the job description will result in disciplinary action for the employee to include verbal and/or written reprimand, suspension, or termination.


It is the desire of the administration that all staff members enjoy providing care to patients of Embrace Health, Inc and will make all efforts to ensure the success of patients, providers, and the entire organization.