Multi physician oncology practice seeking an experienced back office Medical Assistant capable of multi-tasking and providing compassionate patient care with a smile to add to our team. Must be able to perform in a busy environment, able to prioritize and re-prioritize as day progresses.
Travel may be required.
Responsibilities/Essential Functions:
- Ensure patient satisfaction by providing excellent patients services. Addresses patients with a compassionate, friendly and caring attitude.
- Rooms patients, accurately collect and records patients’ vital statistics, allergies, medications and concerns.
- Prepares exam rooms, stocks and maintains supplies and equipment, keeping the rooms neat and clean.
- Effectively assists with prescriptions refill requests.
- Triage messages, routes and relays information to staff, providers, and patients in a timely manner.
- Maintains detailed notes in patients’ electronic records.
- Maintains a high level of confidentiality for patients in accordance to HIPAA standards.
- Effectively maintains a professional demeanor with patients, staff, and physicians at all times.
- Back up infusion room medical assistant duties (venipuncture, injections, vitals, etc.).
- Effectively performs other duties as assigned
Experience, Qualifications, Education
- High School Diploma or equivalent required.
- Medical Assistant Certificate from an accredited education institution.
- California Certified Phlebotomy Technician (CPT) license a plus.
- Three years of work experience in venipuncture.
- Must comply with OSHA, HIPAA, and office policies and protocols.
- Knowledge of computer/telephone support, preferably in a health care environment.
- Strong customer service background, preferably in health care environment.
- Excellent verbal communication skills.
- Competence with computer processing functions and other standard office equipment.
- Ability to manage and prioritize multiple tasks.
- Ability to calmly and professionally resolve customer issues with diplomacy and tact.
- Ability to work independently with minimal supervision.
- Strong organizational skills.
Required Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills.
- Proficiency in computer processing functions and other standard office equipment.
- Ability to effectively manage and prioritize multiple tasks.
- Ability to calmly and professionally resolve issues with diplomacy and tact.
- Ability to work independently with minimal supervision.
- Strong organizational skills.
- Visual acuity to read a computer screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus.
- Hearing acuity to converse with staff and customers in person and by phone.
- ability to stoop, bend, kneel, reach with hands, and lift and move 10 pounds on a regular basis, and up to 25 pounds occasionally; ability to sit for hours at a time.