Medical Assistant - Oncology

Essential Responsibilities

• Welcome and room oncology patients while providing compassionate and respectful care.
• Obtain and document vital signs, height, weight, medication lists, allergies, and relevant patient history.
• Prepare patients for examinations, procedures, and treatments according to established protocols.
• Assist physicians and advanced practice providers with examinations and minor office procedures.
• Perform clinical tasks within scope of practice, including specimen collection, phlebotomy, injections, and other approved procedures as applicable.
• Collect and prepare laboratory specimens and ensure appropriate labeling and processing.
• Monitor and document patient information accurately in the electronic medical record (EMR).
• Assist with medication reconciliation and communicate medication-related concerns to the clinical team.
• Coordinate laboratory testing, imaging, referrals, and follow-up appointments.
• Communicate with patients regarding appointments, laboratory testing, and care instructions as directed by the clinical team.
• Respond to patient calls and messages appropriately and escalate urgent symptoms or concerns to the nurse or provider.
• Maintain exam rooms, clinical supplies, and equipment in accordance with infection-control and safety standards.
• Assist with maintaining adequate inventory of medical and office supplies.
• Follow HIPAA, OSHA, infection-control, and organizational policies and procedures.
• Provide emotional support and demonstrate sensitivity when interacting with patients and families experiencing the challenges of cancer treatment.
• Collaborate effectively with nurses, providers, laboratory personnel, administrative staff, and other members of the multidisciplinary oncology team.
• Perform other duties as assigned to support efficient clinic operations and quality patient care.

Qualifications

Required

• High school diploma or equivalent.
• Completion of an accredited Medical Assistant program or equivalent clinical experience.
• Current medical assistant certification preferred or required according to organizational and state requirements.
• Current BLS/CPR certification.
• Strong interpersonal and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively in a fast-paced, emotionally sensitive clinical environment.

Preferred

• Previous experience in oncology, hematology/oncology, infusion, or another specialty-care setting.
• Experience with phlebotomy and specimen collection.
• Experience with electronic medical records, preferably an oncology or specialty-care EMR.
• Knowledge of common oncology terminology, treatments, medications, and laboratory testing.
• Experience working with medically complex patients.

Key Competencies

• Compassion and empathy: Provides supportive, respectful care to patients and families.
• Clinical competence: Performs assigned clinical responsibilities safely and accurately.
• Attention to detail: Maintains accurate documentation and follows clinical protocols.
• Communication: Communicates effectively with patients, families, providers, and colleagues.
• Teamwork: Collaborates effectively within a multidisciplinary oncology care team.
• Adaptability: Remains organized and responsive in a changing, fast-paced environment.
• Professionalism: Demonstrates integrity, reliability, confidentiality, and respect.

Physical Requirements

The position may require prolonged periods of standing and walking, frequent sitting, bending, reaching, and lifting or moving supplies and equipment. The employee must be able to perform the physical requirements of the position with or without reasonable accommodation.