Medical Assistant

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

Under the direction and supervision of the Nurse Manager/Clinic Manager or Administrator or MA Supervisor, the Medical Assistant (MA) will provide assistance to the clinician, mid-level clinician, clinic nurse(s), and patients. The MA provides basic clinical procedures to non-acutely ill patients, assists in maintaining supplies, provide quality patient care, ensure safe and clean patient care area, and perform other clinical duties and procedures prior to the clinician's visit with the patient while assuring positive care outcomes.

Supervisory Responsibilities: None

Essential Duties/Responsibilities

• Consistently project a professional and courteous demeanor, help establish and maintain the highest service standards for the medical clinic and comply with DAP Health's policies and procedures
• Demonstrate willingness to assist co-workers whenever needed. Maintain good working relationships with all clinic personnel.
• Provide compassionate quality care to the patients of DAP Health, within the scope of practice outlined by state or federal law
• Deliver care in accordance with established standard of care and accepted community standards
• Understand the organization's commitment to provide high quality patient care and promote a patient centered environment
• Medical Assistants are responsible for knowing their scope of practice
• Prepare charts, perform pre-visit planning, and participate in daily care team huddle
• Obtain consents from patients for minor procedures
• Ensure patient safety
• Receive patients, takes and records chief complaint and prepares patient for examination; records blood pressure, pulse, respirations, pulse oximetry, height and weight
• Prepare patients for examinations or procedures including positioning, draping, shaving and disinfecting treatment sites
• Assist the provider in the collection of specimens such as pap smears and throat cultures
• Explain to the patient the procedures followed in an examination, a diagnostic test or treatment at the request of clinic personnel
• Collect specimens, take EKGs, collect blood samples as requested by clinic personnel; assist the physician with examination, treatments, minor surgery, dressing changes and splinting
• Perform simple laboratory procedures such as blood sugars and urine dips
• Review patients record forms for accuracy and completion
• Sterilize instruments and assume maintenance of diagnostic and therapeutic equipment.
• Dispose of contaminated, disposable, and outdated items per protocol
• Perform necessary vision screening and operates the oximeter, audiometer, nebulizer, and spirometer as directed
• Assist with the patient flow during clinic hours
• Prepare and replenish supplies in the treatment room and exam rooms; maintain exam rooms in an orderly and constant state of readiness for incoming patients
• Check equipment to ensure proper functioning
• Administer medications orally, topically, vaginally, rectally, subcutaneously, intramuscularly, intradermal
• Demonstrate an understanding of and adhere to safety and infection control policies and procedures
• Demonstrate an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information
• Show sensitivity to differences in culture; demonstrate a positive and supportive manner in which patients/families/colleagues perceive interactions as positive and supportive
• Maintain positive working relationship with all DAP Health Medical Clinic staff to ensure the continuity of care to all patients
• Complete all paperwork in a timely and efficient manner
• Access patient-protected health information as required
• Request and retrieve client files as needed
• Route documents as required in the Electronic Health Record (EHR) System
• Answer telephones and relays messages accurately and expeditiously
• Interface effectively in a team environment with agency staff and volunteers
• Handle crisis and stressful situations in an effective, calm, and respectful manner
• Perform other duties as assigned

Grant Funding Notification

This position is part of or fully funded from a grant that was awarded to DAP Health from an outside funding source. Should the funding for this position not continue after a certain period of time, DAP Health will do everything it can to continue the position being funded, should the organization have the capability and programmatic need to do so. Should DAP Health not be able to continue the grant funded position, the position will be eliminated due the lack of funding sources. However, you should be aware that the end date of a grant does not guarantee employment for the duration of the grant. Your employment as a staff employee of DAP Health is considered to be at will and may be terminated by you or DAP Health at any time regardless of the end date of the grant.

New Hire Bonus

We are pleased to offer a new hire bonus of $1,000 for this position.

Required Skills/Abilities

• Excellent communication skills - both verbal and written
• Excellent customer service skills
• Proficient in the utilization of an electronic medical record system preferred
• Proficient in Microsoft Office Suite preferred
• Bilingual/bicultural (Spanish) preferred

Education and Experience

• Medical assistant certificate or signed training on venipuncture, infectious control, patient privacy, basic anatomy and physiology by Registered Nurse or Physician
• One year's work experience Medical Assistant in a medical office preferred
• Graduation from an approved Medical Assistant program
• Current BLS certification obtained through the American Heart Association or American Red Cross
• National or CA Medical Assistant Certification, preferred
• Experience with the EPIC EHR system preferred

Working Conditions/Physical Requirements

• This position is on-site at a DAP Clinic Location
• Ability to lift 24 pounds
• Operates in a clinical setting at times and requires frequent times of sitting, standing, walking, repetitive motion and talking
• Available for all shifts and, when required, able to work evenings and weekends
• Requires current and valid driver's license and current personal auto insurance as well as reliable transportation
• Able to travel to DAP Health locations throughout San Diego and the Coachella Valley to provide staffing support and off-site trainings/meetings
• Involves contact with patients or patient specimens. Exposure to blood, body fluids, and non-intact skin or tissue specimens is required
• Handling of biohazardous materials required