Medical Assistant (Must reside near Orlando, FL)

• Responsible for the enrollment, engagement, and coordination of patients throughout the Heart Failure Program and other value-based care management programs.
• Oversee the remote team’s telehealth schedule. Experience with telehealth (video and/or phone) a plus.
• Contact and coordinate patients after hospital discharge for transitional care management.
• Coordinate patient care with the remote patient monitoring care team.
• Initiate patient intake over the phone including, but not limited to, patient symptoms, vital signs, questionnaires, surveys and SDOH needs.
• Provide excellent patient-centric care by ensuring that patient needs are being met. This may include medication reconciliation, coordinating lab tests, imaging, testing and referrals.
• Responsible for maintaining and managing a patient cohort that requires frequent follow-up calls, care management and coordination.
• Must meet minimum performance metrics and goals
• Recognize and identify patient situations that require escalation to the appropriate care team provider.
• In coordination with office support, assist the provider with the patients’ ongoing health care:
  • Maintain and update patient records confidentially and accordingly.
  • Ensure medical records and lab results are in patient charts prior to appointments, and obtain missing records as needed.
  • Follow prescription refill procedures.
  • Collect and record updated insurance information from patients.
• Organize, plan and deliver patient education and information to patients and caregivers.

• Must have excellent organizational skills. This role requires remote management of patients located in different practices and may include different states.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Perform clerical duties such as processing telephone calls, voice messages, and digital messages, faxing, etc. as needed.
• Perform basic triage per protocols.
• Ensure work processes are documented accordingly.
• Participate in interdisciplinary team meetings and work regularly with team staff to ensure optimal patient outcomes 
• Perform other duties as assigned.

• Certified Medical Assistant through the National Medical Assistant Certification exam (i.e. AAMA or NCCT) within one year of issuance.
• High school diploma or GED

• Strong computer skills required as different programs, applications and websites will be utilized.
• Knowledge of medical terminology and medication procedures. Cardiologist experience is a plus, but not required.
• Enjoy providing comprehensive healthcare, being a great team player and building relationships with people remotely.
• Goal-oriented and solutions-driven. Must be committed to meeting excellent performance metrics and delivering team wins.
• Strong organizational and interpersonal skills.
• Basic knowledge of CPT & ICD-10 coding procedures.
• Ability to multi-task, prioritize and coordinate duties efficiently and effectively.
• Demonstrate the ability to remain calm, organized and effective in a busy work environment.
• Ability to communicate effectively in the English language in person, by phone and in writing.
• Adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

• Proficiency in working with electronic health records, such as Athena, eCW, NextGen, as well as Microsoft Word and Excel is preferred. 
• This position is remote. A dedicated space to ensure patient privacy with reliable broadband is required.  

• 401(k) 
• Health insurance 
• Dental insurance 
• Vision insurance 
• Disability insurance 
• Life insurance 
• Paid time off 

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