About Us
Velazquez Pain Relief Center is a multi-location pain management practice dedicated to helping patients manage chronic pain and improve quality of life. We're looking for an experienced, hands-on Medical Assistant Manager to help lead our medical assistants and keep daily operations running smoothly across all four of our clinics.
About the Role
The Medical Assistant Manager oversees day-to-day medical assistant operations across our four locations, leading a team of Medical Assistants while staying hands-on in patient care when needed. This role is part manager, part mentor, and part problem-solver — someone who can staff a schedule, train a new hire, jump in on the floor during a busy shift, and handle a patient concern with the same level of confidence. Regular travel between our clinic locations is a core part of this role.
Key Responsibilities
- Manage daily staff scheduling across all four clinic locations, including coordinating coverage for call-outs and unplanned absences
- Step in and work as a Medical Assistant whenever additional clinical coverage is needed
- Lead onboarding and training for new Medical Assistant hires, ensuring consistent clinical and administrative standards across all locations
- Serve as a point of contact for patient complaints, resolving concerns promptly, professionally, and with empathy
- Supervise and support MA staff to ensure efficient, accurate day-to-day clinical operations
- Monitor staff performance and workflow to identify and correct inefficiencies or errors
- Travel regularly between all four clinic locations to support daily operations, staff, and patient needs
- Partner with clinic and practice leadership on staffing, training, and operational issues as they arise
Qualifications
- 2+ years of experience as a Medical Assistant, including at least 1 year in a lead, charge, or supervisory role
- Experience in pain management or another specialty clinic setting preferred
- Valid driver's license and reliable transportation for regular travel between locations
- Comfortable working with EHR and scheduling systems
- Strong communication and conflict-resolution skills, with the ability to manage patient concerns calmly and professionally
- Proven ability to train, coach, and hold staff accountable
- Highly organized, adaptable, and comfortable managing shifting priorities across multiple sites
What We Offer
- Competitive pay, based on experience
- Benefits — health/dental/vision, PTO, 401(k)
- A supportive, team-oriented environment across a growing multi-location practice
- Opportunity to make a direct impact on patient experience and clinic operations
Velazquez Pain Relief Center is an equal opportunity employer.
We believe the best care starts with the best team. Our organization is built on a culture of teamwork, respect, and continuous learning, where every role is valued and every voice matters.
We are dedicated to delivering exceptional patient care through compassion, expertise, and innovation. Whether in a clinic or surgical setting, our shared mission is to help patients improve their quality of life in a safe, supportive, and professional environment.
Our team includes talented healthcare professionals, administrative experts, and support staff who work together seamlessly to provide efficient, high-quality care. We invest in our people—offering training, resources, and opportunities for growth—because when our team thrives, so do our patients.
Joining us means becoming part of a group that values your contributions, encourages collaboration, and celebrates success. Here, you’ll have the chance to make a real difference every day.
Come grow with us, and help set the standard for compassionate, patient-centered care.