Medical Assistant - Laboratory Services

ABOUT US:

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE:

The Medical Assistant, Laboratory Services will communicate and provide excellent patient-care services in our clinical laboratory. This role will take vitals, verify/record patients' identity in their medical charts, and other exam room duties. Additionally, this role will draw blood from patients and donors for analysis or other specified medical purposes.

RESPONSIBILITIES:

Medical Assistant Duties

• Takes patient vital signs and obtains patient intake information
• Performs clinical procedures, such as blood draws, vaccines, nebulizer treatments, ear lavages, or EKGs
• Assesses patient needs and provides education and resources accordingly
• Ensures exam rooms are stocked, cleaned, and ready for examinations and procedures

Laboratory Assistant Duties

• Assembles equipment according to standard protocols for specified tests and procedures, such as tourniquet, needles, disposable containers for needles, blood collections devices, gauze, cotton, and alcohol on work tray
• Conducts interviews with patients and donors to verify their identity to their corresponding medical labels for blood samples
• Provides patients and donors an overview and instruction of the procedures they will be conducting; answer any patient questions pertaining to instructions or procedures
• Follows all standard protocols for drawing blood from patients and donors; seek assistance from a supervisor for any complications outside of standard protocol
• Dispose of all used apparatuses in their designated receptables
• Provide patients and donors with post blood draw instructions
• Completes ongoing/annual training for position compliance
• Performs quality control by checking daily temperatures and performing routine controls for testing at the sites
• Prepares EOM report to submit to the Laboratory Operations Manager

EDUCATION/EXPERIENCE:

• Valid medical assistant certificate from an accredited program required

• Current Basic Life Support (BLS) certification though an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment

• AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques

• Online-only BLS courses without a live skills check do not meet this requirement

• 1 year of medical assistant experience required

• Bilingual (English/Spanish), (English/Farsi), or (English/Arabic) preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):

• Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills

• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form

• Knowledgeable about and experience with phlebotomy

• Ability to successfully manage multiple tasks simultaneously

• Excellent planning and organizational ability

• Ability to work as part of a team as well as independently

• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Lifting/carrying: Frequently lift/carry up to 15lbs.; ability to occasionally lift/carry up to 25-30lbs
• Standing/walking: Frequent standing and walking throughout the clinic during the workday
• Positioning: Frequent bending, reaching, stooping, and occasional kneeling/squatting
• Fine motor skills: Frequent use of hands/fingers for injections, specimen collection, equipment use, computer work, and other clinical tasks
• Patient assistance: Ability to assist with positioning or mobility of patients, with appropriate assistance or equipment when required
• Pushing/pulling: Ability to push/pull equipment such as wheelchairs, carts, exam equipment, or supplies

COMPLIANCE (Safety & HIPAA):

• Follow all safety procedures as outlined in Neighborhood Healthcare's Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safe work practices
• Use appropriate body mechanics to ensure an injury free environment
• Be familiar with location of nearest fire extinguisher and emergency exits
• Follow all infection control procedures including blood-borne pathogen protocols
• Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Pay Range: $24.95 - 34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.