Medical Assistant - Internal Medicine

Location: 2001 Anderson Ferry Rd.

Schedule: Full-time; Including weekend rotations.

Benefits: https://careers.trihealth.com/what-we-offer/benefitsPlease note: OPTIONAL positions are not eligible for TriHealth benefits

This role includes a sign on bonus up to $2,500

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

• Graduate of an approved technical, professional ,or vocational program

Registered Medical Assistant (RMA), through AMT, NCCT, or NHA, or Certified Medical Assistant (CMA) by AAMA, and Cardiopulmonary Resuscitation (CPR) Current and active LPN licensure also acceptable

EKG

Injections

Venipuncture

Performance of common lab tests according to establish CLIA guidelines and TriHealth policy

Up to 1 year experience medical/physician office setting

Job Overview:

This position provides both direct patient care in a primary care office and works with care delivery providers to identify gaps in care, contacts patients to schedule required care, and provides referral follow up. The Medical Home Medical Assistant provides pre-visit planning for the practice''s patient panel, coordinates messages through electronic portals, and assists in managing transitions of care. The Medical Home Medical Assistant will act as a clinical liaison to the physician care plan and actively communicate with patients. The MA participates in process improvements, is knowledgeable of clinical goals and outcomes including patient satisfaction and engagement. Other job-related duties may be assigned to meet the needs of the department. Must be certified or registered medical assistant and have strong skills in clinical care, customer service, communication, and teamwork. This role understands the needs of the organization and supports the mission, values, and management of TriHealth Physician Practices.

Job Responsibilities:

Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette.

Demonstrates flexibility and/or initiative in seeking or accepting additional assignments.

Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.

Demonstrates proficiency in assisting with medical procedures on adults and children.

Maintains the safety and cleanliness of the treatment area.

Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Frequently

Hearing: Other Sounds - Frequently

Kneeling - Rarely

Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Sitting - Occasionally

Standing - Frequently

Stooping - Occasionally

Talking - Frequently

Use of Hands - Frequently

Color Vision - Frequently

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer''s expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community