Job Title: Medical Assistant II
Location: Houston TX 77094
Shift: Hours: 7:45AM – 4:30PM (M-F)
Duration: 13 weeks
Required: Experience with Rooming, Collections of Vitals, POCT, Testing, Managing Clinic Flows, Cross Coverage, etc.
Duties:- Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
- Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
- Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
- Proactively approaches dissatisfied customers and implements customer service recovery measures.
- Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
- Obtains translation services as needed for customers.
- Participates in clinic meetings to assist in planning optimal patient flow for session/day.
- Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
- Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Skills:- Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
- The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary.
- Bilingual in Spanish/English a preferred.
Required Education: - High School Diploma or GED
- 2 years of related experience
ONE of the Certifications or Registrations listed below:- CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
- CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
- EMT - Emergency Medical Techn Texas Department of State Health Services Or
- EMT-A - Advanced EMT Texas Department of State Health Services Or
- EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
- EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
- EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
- LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
- NCMA - National Cert Med Assistant National Center for Competency Testing Or
- NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
- RMA - Registered Medical Assistant
- American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants