Role:
Perform administrative as well as clinical tasks such as maintaining patient records, preparing patients and rooms for examination, and assisting physicians and/or providers with exams.
Essential Functions & Responsibilities:
- Record patients' medical history, vital statistics, or information such as test results in the electronic medical record (EMR).
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare them for the physician.
- Clean and package instruments for autoclaving. Dispose of contaminated supplies using universal precautions for protection against bloodborne pathogens.
- Perform general office duties, such as answering telephones.
- Develop sense of trust with patients and relatives through active listening, professionalism and being sensitive to their needs for courtesy, dignity, and privacy.
- Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
- Attend training events and maintain competency as required to perform duties.
- Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
- Consistently demonstrate good use of time and resources.
Performance Measures:
- Inventory and order medical, lab, or office supplies or equipment.
- Schedule appointments for patients.
- Prepare and administer medications as directed by provider.
- Collect and log specimens then prepare them for testing.
- Authorize drug refills and provide prescription information to pharmacies.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Complete insurance forms.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Administer routine diagnostic tests.
- Change dressings on wounds.
- Performs other duties that may be assigned from time to time.