Medical Assistant II (32753)

Position purpose

Members of this team work remotely as an extension of our GI practices. They reach out to patients who have fallen out of care or are overdue for follow-up and get them scheduled, so practice staff can stay focused on patients in the office. The work is scripted, protocol-driven, and documented in the practice EHR. The role is part of the Specialty Alliance operations team and takes day-to-day direction from the Care-Gap Closure program director.

Responsibilities/Duties/Functions/Tasks:

• Outreach: works assigned patient lists, starting with lapsed patients (seen in the last three years but not the last 12 months, with nothing scheduled) and expanding to overdue labs and procedures as the program grows; places outbound calls and sends practice-approved texts using approved scripts and the written outreach cadence; leaves HIPAA-compliant voicemails.
• Scheduling: books office visits on physician and APP schedule templates under each practice's written scheduling permission (and procedures or labs where the practice authorizes it); captures transportation, escort, and interpreter needs; sends reminders and prep instructions; confirms appointments.
• Attribution: applies the team's source tag to every appointment booked so returns can be credited to outreach.
• Orders and recalls: re-sends or recalls existing lab orders and, where the practice and supervising physician or APP authorize it in writing, enters protocol-based orders; routes anything outside protocol to the physician or APP as a task.
• Documentation: records the outcome of every contact in the practice EHR using the team's fixed disposition list (scheduled, declined, moved, transferred, unreachable, deceased) and updates patient contact information; this record feeds weekly reporting.
• Practice partnership: works with each practice's designated office-manager liaison; escalates scheduling-capacity, access, or insurance barriers to the program director; participates in team huddles, training, and quality review.
• Compliance: follows HIPAA, privacy, and call-consent requirements; makes no clinical decisions and routes any clinical question to the patient's physician, APP, or care team.
• Other duties as assigned.

Qualifications:

• Graduate of a medical assistant program or equivalent experience; MA certification (CMA, RMA, CCMA, or equivalent) preferred.
• Prior medical assistant experience (2+ years preferred); gastroenterology or specialty-practice experience a plus.
• Experience with EHR scheduling and order entry (e.g., gGastro, Epic) and high-volume telephone work.
• Clear, professional phone communication; comfortable following scripts and written protocols; bilingual (English/Spanish) a plus.
• Works independently from a home office with reliable high-speed internet; laptop, headset, and softphone provided.
• Monday through Friday, business hours; start and end times may flex to cover practices in other time zones.

Qualifications

Education: High school diploma or general equivalency diploma (GED), medical assistant diploma from an accredited vocational institution, or a college course in medical assisting.

Experience: Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office. Experience working in a Gastroenterology practice is preferred.

Requirements for Level II Status:

• Intermediate experience (4+ years experience) and/or acting more independently,
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements:

• Knowledge of health care field and EMR systems.
• Skill in performing medical assistance tasks appropriately.
• Skill in written and verbal communications.
• Skill in understanding patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care practices and procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize, and complete delegated tasks.
• Ability to multi-task.
• Ability to demonstrate compassion and caring in dealing with others.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran