Our client, a Medical Center company, is looking for a Medical Assistant I, MultiSpecialty Clinic, Methuen for their Boston, MA location.
Responsibilities:- Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
- In the administrative area the practice assistant gathers patient information for registration, schedules appointments, verifies demographic and financial information and assists in the facilitation of patient flow throughout the ambulatory setting.
- Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
- Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
- Collaborates with the licensed Nurse/clinic manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, as well a communicates status of delegated task completion and outcome of patient data findings.
- Maintains timely ongoing verbal communication.
- Monitors patient flow including waiting room activity and communicating wait time updates to patients.
- Informs nursing staff, technical staff and/or supervisor of arrival of patients.
- Conducts pre-visit chart review and preparations for upcoming visits, including:
- Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).
- Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
- Greets patient in waiting room and escorts to exam room.
- Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
- Assists with intake process in the following areas as determined by departmental needs: Checks two patients identifiers
- Accurately collects and documents in the medial records vital signs, chief complaint/reason for visit, and medical/family/social history.
- Enter allergies and smoking status.
- Documents current medications and prescriptions that need to be renewed.
- Obtains immunization records/history, and enters findings into patient medical record Instructs patient on how to prepare for the provider (assisting as necessary).
- Anticipates/sets up special equipment and/or supplies needed for visit.
- Administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record.
- Arranges refills information for provider approval.
- Downloads glucometer and other device data for provider review.
- Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature ).
- Complies with department documentation standards to ensure a complete and accurate patient record.
- Update patient pharmacy information.
- Collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions.
- Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
- Under Direction Of The Licensed Nurse Or Designee Maintains Competence Of Tasks And Performs Tasks In Relation To A Variety Of Technical Skills Which May Include But Are Not Limited To:
- Cast/splint care Guaiac.
- Blood sugar and acetone, urine pH Glucose finger stick.
- Application of external monitors.
- GU irrigation set up.
- Routine EKGs.
- Hearing Test POCT (i.e. glucometer, pregnancy test, etc.)
- Peak flow.
- Visual acuity.
- Vital signs.
- Oxygen saturation by pulse oximeter.
- Personal patient glucometer downloads.
- Leg/girth measurements.
- Biopsy set up.
- Procedure tray set up.
- Urine culture prep.
- Simple dressing changes eg.
- DSD.
- Suture removal.
- Specimen Collection.
- Phlebotomy.
- Provides Basic Skin Care, Including But Not Limited To:
- Application of heat and cold, diabetic foot care, application of elastic stockings, and ace wraps. Redundant to Q above Uses Universal precautions, performs wound care inclusive of simple dressing changes and saline irrigations. Must arrange for Registered Nurse to be present for wound assessment with each dressing change.
- Assists licensed nurse/health team members with various minor procedures limited to set up and breakdown of simple sterile procedure (e.g. sterile biopsy).
- Draping And Prepping Patient Under The Direction Of The Licensed Nurse Or Provider, Including But Not Limited To:
- Endometrial biopsy, IUD insertion and removal. Pelvic exam Incision and drainage Punch biopsy.
- Colonoscopy Suprapubic tube changes.
- Provides basic patient equipment care including but not limited to: changing hearing aid batteries, applying splints/prostheses, etc.
- Helps To Complete Patient Visit:
- Print disposition forms and patient education materials.
- Assists with staging selected prior authorization for medication or supplies needed under the direction of nurse manager or designee.
- Strictly adheres to isolation procedures as initiated by licensed personnel.
- Performs initial cleaning/decontamination of equipment/materials and instruments.
- Checks inventories, and restocks, replaces, assembles patient equipment and supplies.
- Utilize the care team’s population health management registry or other applicable database for preventative care outreach, including: Review of patient data Reminding patients of test/screening needs (i.e. by phone, letter) Prints and displays care team registry data or other applicable database data.
- Restocks, replaces assembles patient equipment and supplies ordered by Nurse Manager and/or designee.
- Responsible for alerting licensed nurse, manager or designee of broken, or otherwise non-functional supplies or equipment.
- Prepares supply order form.
- Understand, respect and demonstrate patient confidentiality in all endeavors Performs other duties as needed.
Requirements:- HS diploma or GED plus
- Successful completion of a medical assistant program (CCMA, RMA, or CMA).
- Requires at least 3 years of previous work experience.
- Experience in clinical setting.
- Ability to effectively speak, read, and write English.
- Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.
- Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
- Organizational skills to set priorities and efficiently complete assigned work.
- Ability to accurately interpret and utilize basic medical terminology and abbreviations.
- Ability to work independently and to make decisions based on department policies and established procedures.
- Basic computer proficiency is inclusive of ability to access, enter, and interpret computerized data/information.
- Must be able to maintain strict protocols of all confidential or sensitive information.
- References
- Skills Checklist
- Submission Packet
Why Should You Apply?Excellent growth and advancement opportunities
Why Should You Apply?