We are an established and growing outpatient psychiatry practice specializing in ADHD and mental health treatment. We are seeking a dependable, organized, and personable Medical Assistant / Front Office Assistant to join our team.
Responsibilities
- Patient check-in and check-out
- Answering and managing incoming calls
- Scheduling and rescheduling appointments
- Completing medication and insurance prior authorizations
- Managing pharmacy and prescription-related messages
- Obtaining and processing medical records
- Accurately routing patient messages to providers
- Maintaining accurate patient information in the EMR
- Providing basic clinical and administrative support
- Maintaining HIPAA compliance and patient confidentiality
- Supporting efficient day-to-day clinic operations
Qualifications
- Medical Assistant or medical-office experience preferred
- Prior authorization experience strongly preferred
- Experience communicating with pharmacies and insurance companies preferred
- Strong computer and EMR skills
- Excellent verbal and written communication
- Professional and courteous with patients
- Organized and detail-oriented
- Dependable and punctual
- Able to prioritize multiple responsibilities in a busy outpatient environment
- Comfortable working independently and as part of a team
Experience in psychiatry, behavioral health, ADHD treatment, or another outpatient specialty practice is a plus.