Medical Assistant - Family Medicine (Certification/Diploma In Medical Assisting)

Openings may be available at multiple Ravenswood locations, including East Palo Alto, Palo Alto, Mountain View, and Sunnyvale.

ORGANIZATION

The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.

POSITION SUMMARY

Under direct supervision of the Family Medicine Supervisor, the Medical Assistant provides clinical support in the service of patients as member of a care team that includes medical physicians, nurse practitioners, physician assistants, nurses, health coaches and other staff. Individual tasks include rooming patients, taking vital signs, verifying chief concerns, obtaining medical histories, collecting specimens for lab tests, anticipating the needs of patients and other team members, documenting all patient interactions in the electronic health record, and other duties as assigned related to the comfort, care, and medical treatment of patients of the clinic.

The secondary function is providing clinical support in the service of patients as a Medical Assistant for Podiatry, Chiropractic services, Women's Health and Pediatric Departments. Individual tasks include rooming patients, taking vital signs, verifying chief concerns, obtaining medical histories, collecting specimens for lab tests, performs orders for diagnostic tests, routinely arranges outside referral appointments, provides patient education under approved clinical protocols, anticipating the needs of patients and other team members, documenting all patient interactions in the electronic health record (EHR), and other duties as assigned related to the comfort, care, and medical treatment of patients of the clinic.

This position is a member of the care team consisting of medical physicians, nurse practitioners, physician assistants, nurses, health coaches, and other staff that supports PCMH standards and practices. They will work primarily at the Bay Road, East Palo Alto location, and will be available to cover for vacations or sick calls at any of the other RFHN locations in Palo Alto, Mountain View, and Sunnyvale.

Duties and Responsibilities

To be performed in accordance with RFHN Policies and Procedures

Medical Assistant Duties:

• Cleans and sets up rooms in preparation for exams.
• Prepares electronic record (EPIC system) for documenting patient visits.
• Collects vital signs (temperature, BP, weight, pulse, height, head circumference, BMI etc.) per protocols.
• Collects and documents chief complaint, screening questions, health histories, medications, and other appropriate information based on the patient's presenting concerns.
• Assists providers during exams and/or medical procedures.
• Follows through on provider's instructions; ensures that all of the patient's needs have been met.
• Uses Standard and Personal Precautions in all appropriate situations.
• Performs routine injections.
• Collects and handles laboratory specimens and performs simple lab tests according to standard procedures.
• Completes lab requisitions and vaccine logs, documents lab results, and other paperwork accurately.
• Initiates specialty referrals including sending necessary provider documentation, imaging and test results.
• Maintains patient confidentiality at all times.
• Provides excellent customer service in a sensitive and non-judgmental manner.
• Keeps pace with provider flow, works efficiently, notifying patients regularly regarding wait times.
• Assists peers and others on the care team to ensure timely, optimum patient care.
• Projects a professional image at all times, including adherence to dress code and standards of communication.
• Other duties as assigned and requested.