Medical Assistant / Customer Service Representative | Murabella Pediatrics | Day Shift | Full-time

Overview

May be required to float to Primary care and other UF Health clinics.

A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

Responsibilities

• Room patients and prepare them for examination by obtaining and documenting vital signs, height, weight, and other required measurements.
• Complete patient pre-charting and ensure medical records are accurate and ready for provider visits.
• Navigate and maintain records in Florida SHOTS, including reviewing and updating immunization information.
• Complete School Entry Forms and other required patient documentation.
• Assist providers with sports physicals and related patient evaluations.
• Perform vision and hearing screenings according to established protocols.
• Triage patient phone calls and electronic messages, routing concerns appropriately and ensuring timely follow-up.
• Answer incoming calls and provide exceptional customer service to patients and families.
• Schedule, reschedule, and coordinate patient appointments.
• Support front office operations by assisting with patient check-in and check-out as needed.
• Collaborate with providers and clinical staff to ensure efficient patient flow and deliver high-quality patient care.

Qualifications

Requirements

• High School Diploma or GED.
• Must be a graduate of an approved Medical Assistant program.
• Must obtain Medical Assistant certification within 6 months of the date of hire or transfer into the position.
• Current Basic Life Support (BLS) certification from the American Heart Association.
• One (1) year of Medical Assistant experience preferred.

Necessary Skills

• Ability to communicate both orally and in writing.
• Ability to prioritize work and handle multiple tasks.
• Knowledge of ambulatory health care or related health care fields.
• Skilled in conflict resolution.
• Ability to use computers.