GENERAL PURPOSE:
The Medical Assistant provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinic.
MAIN RESPONSIBILITIES AND DUTIES:
- Assists patients calling and visiting the clinic
- Calls and escorts patients to exam area timely to promote continual flow of patients
- Obtains vital signs, height and weight and documents in Electronic Health Record (EHR) per policy and procedure
- Makes referral appointments and maintains referral in i2i log
- Collects and processes laboratory specimens per policy and procedure
- Assists with call backs to patients at provider request
- Enters patient with designated problems into tickler file per protocol
- Maintains tracking in i2iTracks
- Maintains daily EHR worklist
- Assisting providers with patients and calls
- Initiates Care Plans and updates in EHR per Patient Centered Medical Home (PCMH)
- Assists provider with examinations
- Administers immunizations and medications per protocol
- Utilizes appropriate technique in administering injections
- Follows infection control per Clinical Policy and Procedure guidelines
- Assists with calls to pharmacies per protocol
- Records timely in EHR per the corporations policy and procedure
- Initiates Advanced Directives and updates as appropriate per policy and procedure for PCMH
- Cleans, autoclaves, and sterilizes instruments, equipment, etc., used in clinic
- Performs control tests of certain laboratory equipment
- Prepares and stocks exam rooms
- Enters patient data into clinic tracking system
- Maintains professional growth by attending all meetings and in-service trainings
- Participates in Continuous Quality Improvement (CQI) activities and staff meetings
- Treats all clients, staff and the community with respect and courtesy
- Utilizes effective means to resolve conflict
- Utilizes effective verbal and written communication skills
- Flexibility to work at other Ampla Health sites as needed
- Performs other duties assigned by supervisor
QUALITIES & CHARACTERISTICS
- Maintains a professional relationship, and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendors
- Maintains the highest professional ethics and is honest in dealing with people, is a model for all employees through his/her actions
- Strives to learn more and is receptive to new challenges and opportunities
- Displays enthusiasm toward the work and the mission of Ampla Health
PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES
- High School Diploma or GED required
- Completion of a Medical Assistant Training Program
- Medical Assistant Certification required
- Current CPR certification required
- Effective communication skills. Adept at dealing with people in person or in telephone contacts
- Neatness and accuracy in performing tasks
- Ability to use discretion in situations dealing with confidential patient health information
- Effective time management skills
- Familiarity with primary care outpatient clinic procedure (desirable)
- Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols
COMMUNICATIONS SKILLS
- Must have neat and legible handwriting
- Must be able to interact with patients courteously and calmly
- Ability to communicate well with the public
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Works well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:
- Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
- Able to work on feet the majority of the day without tiring
- Must be able to hear adequately to auscultate B/S
- Must have vision which is adequate to read increments on tuberculin syringe accurately
- Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
- This position has exposure to Aerosol Transmitted Diseases (ATD) and Blood Borne Pathogens (BBP)
GENERAL PURPOSE:
The Medical Assistant provides medical support services to the providers in order to ensure a smooth flow of patients through the medical clinic.
MAIN RESPONSIBILITIES AND DUTIES:
- Assists patients calling and visiting the clinic
- Calls and escorts patients to exam area timely to promote continual flow of patients
- Obtains vital signs, height and weight and documents in Electronic Health Record (EHR) per policy and procedure
- Makes referral appointments and maintains referral in i2i log
- Collects and processes laboratory specimens per policy and procedure
- Assists with call backs to patients at provider request
- Enters patient with designated problems into tickler file per protocol
- Maintains tracking in i2iTracks
- Maintains daily EHR worklist
- Assisting providers with patients and calls
- Initiates Care Plans and updates in EHR per Patient Centered Medical Home (PCMH)
- Assists provider with examinations
- Administers immunizations and medications per protocol
- Utilizes appropriate technique in administering injections
- Follows infection control per Clinical Policy and Procedure guidelines
- Assists with calls to pharmacies per protocol
- Records timely in EHR per the corporations policy and procedure
- Initiates Advanced Directives and updates as appropriate per policy and procedure for PCMH
- Cleans, autoclaves, and sterilizes instruments, equipment, etc., used in clinic
- Performs control tests of certain laboratory equipment
- Prepares and stocks exam rooms
- Enters patient data into clinic tracking system
- Maintains professional growth by attending all meetings and in-service trainings
- Participates in Continuous Quality Improvement (CQI) activities and staff meetings
- Treats all clients, staff and the community with respect and courtesy
- Utilizes effective means to resolve conflict
- Utilizes effective verbal and written communication skills
- Flexibility to work at other Ampla Health sites as needed
- Performs other duties assigned by supervisor
QUALITIES & CHARACTERISTICS
- Maintains a professional relationship, and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendors
- Maintains the highest professional ethics and is honest in dealing with people, is a model for all employees through his/her actions
- Strives to learn more and is receptive to new challenges and opportunities
- Displays enthusiasm toward the work and the mission of Ampla Health
PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES
- High School Diploma or GED required
- Completion of a Medical Assistant Training Program
- Medical Assistant Certification required
- Current CPR certification required
- Effective communication skills. Adept at dealing with people in person or in telephone contacts
- Neatness and accuracy in performing tasks
- Ability to use discretion in situations dealing with confidential patient health information
- Effective time management skills
- Familiarity with primary care outpatient clinic procedure (desirable)
- Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols
COMMUNICATIONS SKILLS
- Must have neat and legible handwriting
- Must be able to interact with patients courteously and calmly
- Ability to communicate well with the public
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Works well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:
- Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
- Able to work on feet the majority of the day without tiring
- Must be able to hear adequately to auscultate B/S
- Must have vision which is adequate to read increments on tuberculin syringe accurately
- Must be able to reach above shoulder level to work. Must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
- This position has exposure to Aerosol Transmitted Diseases (ATD) and Blood Borne Pathogens (BBP)