Medical Assistant/22/HCD021

• Patient Care & Clinical Support
• Room patients according to established policies and procedures and prepare them for examination
• Perform intake by collecting patient information, vital signs, and medical history
• Assist providers with patient care and clinical procedures as needed
• Documentation & Reporting
• Accurately and promptly document patient care activities in the electronic medical record (EMR)
• Support data reporting and tracking for HEDIS measures
• Maintain organized and compliant patient records
• Care Coordination & Administrative Support
• Coordinate patient care based on physician direction and organizational policies
• Perform telephone and in-person patient intake, gathering relevant information without clinical judgment
• Process and manage referral authorizations and DME (Durable Medical Equipment) requests
• Support scheduling and patient flow as needed
• Patient Experience & Compliance
• Maintain strict patient confidentiality (HIPAA compliance)
• Provide courteous, respectful, and professional interactions with patients
• Respond calmly and effectively in emergency situations
• Prepare, stock, and clean exam and treatment rooms
• Sterilize instruments and maintain equipment readiness
• Follow standard infection control and safety protocols
  

• High school diploma or GED equivalent
• Current Medical Assistant Certification
• 1–2 years of customer service experience (healthcare preferred)
• Knowledge of medical terminology
• Familiarity with ICD-10 and CPT coding
• Computer proficiency with intermediate Excel skills
• Ability to remain calm and effective in emergency situations

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