Medical Appointment Clerk (BLS certification Must)

Title: Medical Appointment Clerk (BLS certification Must)

Duration: Long Term

Work Hours:  Monday To Sunday 

Job Description: 

• Mandatory:- Valid BLS certification (American Heart Association (AHA) or American Red Cross (ARC)
• Education: High School Degree General Educational Development (GED) equivalency.
• Certification : None.
• Experience : At least 6 months of experience in medical office scheduling.
• Work Environment/Physical Requirements: The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

Qualifications:

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Schedules medical appointments from phone calls, secured messaging or other methods used for appointment request in accordance with local appointing guidelines. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.

Responsibilities:

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointments for patients. Makes required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patients with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• 3.8. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report
• System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the
• Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointments for patients. Makes required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patients with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• 3.8. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.