Medicaid Collections Coordinator

A LITTLE ABOUT US:

At Dungarvin, we are more than a provider of support services; we're a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we've been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs.

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities.

As a Dungarvin employee, you'll be at the heart of that mission. You'll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence.

With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time.

Join our nationwide family and let us help you achieve your unique goals and dreams.

WE OFFER:

• Compensation: $27.60 hourly fixed rate.
• Work Environment: Hybrid 1 day in office in Mendota Heights, MN
• Team Culture: Friendly, supportive, and solution-focused; where teammates lift each other up and get things done together.
• Work Schedule: Typically, 8 AM -4:30PM CST, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones.
• Retirement Plan: 401 K plan with employer match after one year of service.
• Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave
• Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
• Employee Perks: National Brand Discounts, Employee Referral Program, Employee Assistance Program and access to Tapcheck (get 50% of your pay before payday)
• Job Mobility: Dungarvins multi-state footprint allows internal job mobility nationwide.

As a Medicaid Collections Coordinator, you'll be at the heart of our revenue operations, supporting Minnesota programs across the full revenue cycle. From billing and cash application to accounts receivable follow-up and Medicaid denial resolution, your work ensures accurate revenue reporting, timely collections, and compliance with both payer and state regulations. You'll play a critical role in monthly close processes, reconciliations, and maintaining the integrity of financial records across multiple systems; including our exciting new Workday platform.

WHAT YOU'LL DO

• Accounts Receivable & Collections: Run aging reports, research outstanding claims, review remits, apply cash manually, resolve denials, handle rebilling, and assist with appeals to keep collections accurate and timely.
• Denials, Payer Research & Revenue Integrity: Analyze payer regulations, determine appropriate actions, escalate risks, manage revenue adjustments, reconcile accounts, support monthly close reporting, and recommend write-offs when necessary.
• Collaboration, Communication & Audit Support: Partner closely with Medicaid billing specialists, finance, operations, and external agencies to resolve issues, communicate denial causes and corrective actions, manage high-volume shared inboxes, support audits, and maintain accurate financial records across multiple states.

MUST HAVE:

• Education: High school diploma or GED required.
• Experience: Minimum of 5 years of directly related experience, OR a combination of 2 years of related education and 2 years of relevant experience.
• Accounts Receivable & Collections: Experience managing aging reports, cash application, and denial resolution accurately.
• Financial Analysis & Reconciliation: Skilled in identifying discrepancies, preparing journal entries, and reconciling accounts.
• Microsoft 365 & Excel Expertise: Proficient in Excel, Word, PowerPoint, Outlook, Teams, and SharePoint. Able to manage data, run reports, use pivot tables and formulas, and leverage these tools to track collections, analyze accounts, and collaborate effectively.
• Accounting & Financial Systems Expertise: Proficient in Microsoft Great Plains (Dynamics GP), Microsoft Dynamics 365, Sage, PeachTree and Workday.
• Strong 10-Key & Data Accuracy: Fast, accurate numeric entry for billing, cash applications, and payment plans, ensuring precision with large datasets and financial records.

NICE TO HAVE:

• State Portals & Billing Systems: Experienced with Therap, Minutes, OnBase, and Workday, efficiently navigating multiple patient accounting and billing systems.
• Additional Financial Tools: Knowledge of My Money, E Guardianship, RMF, or similar financial management and tracking platforms.
• Healthcare & Compliance Experience: Knowledge of healthcare, human services, or Medicaid/Medicare operations, including regulatory, payer, and state compliance requirements.

SKILLS CRITICAL FOR SUCCESS:

• Tech-Savvy & Efficiency Minded: Uses Microsoft 365, rules, and automation to streamline workflows, manage inboxes, and analyze data; working smarter, not harder.
• Attention to Detail & Accuracy: Ensures precision in aging reports, remits, cash applications, and collections to protect revenue and maintain compliance.
• Time Management & Prioritization: Juggles multiple claims, denials, and deadlines while keeping work organized and high-quality.
• Analytical Thinking & Problem Solving: Interprets complex payer rules, identifies discrepancies, and determines the best collection strategies.
• Communication & Collaboration: Provides clear updates and works seamlessly with teammates, leadership, and external partners.
• Professionalism & Adaptability: Maintains a positive, solution-focused attitude in a fast-paced, regulated, mission-driven environment.
• Process & Compliance Focused: Streamlines billing, collections, and reporting while supporting audits, Medicaid, and regulatory requirements.
• Team-Oriented Mindset: Supports, mentors, and collaborates with colleagues to achieve shared success.
• Stress Resilience & Composure: Stays calm and focused under pressure, managing high-volume workloads, tight deadlines, and complex financial issues without compromising accuracy or professionalism.

WHY YOU'LL LOVE THIS ROLE:

• Join a collaborative, supportive team led by a hands-on supervisor who champions your growth and development.
• Make a real impact managing multi-state Medicaid billing, denial resolution, and revenue operations; now evolving with Workday.
• Build expertise in healthcare finance, compliance, and audits while solving complex challenges alongside a mission-driven team.

IMPORTANT INFORMATION:

Dungarvin, Compass, and Cambrian, are equal opportunity employers.

The deadline for internal applications is set for two weeks from the date of the job posting.

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