Media Services Technician

Position Details

Position Information

Position Title Media Services Technician UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Media Services Technician is responsible for assisting the Media Services Manager and Lead Media Services Technician in the installation of classroom audiovisual and instructional technology equipment and coordination/delivery of audiovisual services to UIW classrooms as requested by faculty or other staff. Execution of duties requires strict adherence to customer service standards. The position reports to Media Services Manager.

Benefits

UIW has been identified year after year as one of the nation's Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

Job Duty Name Supports Media in Learning Spaces Description of Job Duties

• Maintains, installs and supports classroom and meeting room technologies as required;
• Troubleshoots audiovisual equipment issues as required in a timely fashion;
• Provides training and support to faculty and staff of the use of classroom audiovisual equipment;
• Maintains proficiency in the installation and maintenance of desktop and laptop computers;
• Performs other duties as assigned.

Job Duty Name Coordinates Media Deliveries and Set-Ups Description of Job Duties

• Oversees delivery and operation of requested audiovisual services;
• Maintains and updates the work order ticketing system to reflect requests or project completion;
• Reserves equipment as required in support of instructional and other campus activities.

Job Duty Name Provides Support to the Lead Media Services Technican and Manager, Media Services Description of Job Duties

• Assists with audiovisual and instructional technology classroom installations;
• Collaborates in establishing and enforcing proper AV practices and procedures;
• Manages inventory control of media services equipment;
• Coordinates daily classroom technology checks;
• Advises senior staff on physical security issues related to audiovisual equipment;
• Participates in professional development as required;
• Supports leadership with cross-training of student workers.

Qualifications

Knowledge Skills and Abilities

• Excellent customer service skills;
• Strong general management skills to supervise and train student workers;
• Strong knowledge of audiovisual and instructional technology equipment installation, including digital matrix switchers, digital signal processors, and projectors;
• Ability to organize, prioritize, and coordinate a number of projects simultaneously;
• Effective written and oral communication skills;
• Versatility to work effectively as an individual, team leader, or team member;
• Ability to work with minimal supervision;
• Ability to pivot with minimal notice to meet customer needs and deadlines;
• Proficient in Windows OS;
• Able to successfully perform basic IT hardware and software diagnostics (laptops, desktops, mobile computing devices, audio video hardware, peripherals, etc.);
• Overall understanding of audio/visual infrastructure and voice/data applications; ability to troubleshoot installing, testing and supporting AMX, Crestron and/or Extron control systems;
• Strong technical skills on a variety of audio/visual systems equipment;
• Ability to read drawings and schematics;
• Ability to competently and safely use hand and power tools;
• Ability to work effectively with individuals from diverse communities and cultures;
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

High School diploma or equivalent.

Required Work Experience

One (1) year of related professional experience working with audiovisual technologies. Note that technical coursework in audiovisual technologies or related field will be considered in lieu of experience.

Preferred Qualifications

• Familiarity with AMX, Biamp, Crestron and Extron.
• Experience working with wired and wireless networks.
• Experience working in an academic institution.
• Some college with IT coursework.

Required Certifications, Licenses or Registrations

Must have a valid driver's license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.

Work Hours

Hours are semester based and subject to change:

• Fall /spring -9:30 am-6:30 pm
• Summer - 8am to 5pm
• Ability to work some weekends based on needs of the department.

Physical Demands

• Ability to lift up to 40 lbs of equipment and repair gear.
• Ability to reach, stoop, climb ladders, and crouch in small areas to access equipment and make basic repairs.
• Hand dexterity to use tools in the set-up and repair of equipment.
• Ability to move about campus from building to building to access event venues for setup and repair of systems as needed.

Posting Details

Posting Details

Posting Number AS2297PO Number of Vacancies 1 Job Type Full Time Job Category Staff (non-exempt) Desired Start Date 08/16/2026 Position End Date (if temporary) Reports to Manager, Media Services Salary $45,000 Annualized Open Date 07/30/2026 Close Date Open Until Filled Yes Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a "Responsible Employee" under Title IX federal regulations and "Mandatory Reporter" under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UIW Website

• HigherEdJobs.com

• Indeed

• LinkedIn

• WorkplaceDiversity.com

• HispanicDiversity.com

• BlackJobCenter.com

• WomensJobCenter.com

• VeteransConnect.com

• Personal Referral

• Employee Referral

• Other

• If you selected other, please tell us where?

(Open Ended Question)

• • What is your highest level of education achieved?

• Less than High School Education or GED equivalent

• High School Education or GED equivalent

• Some college

• Associate's Degree

• Bachelor's Degree or above

• • This position requires one year of related professional experience working with audiovisual technologies. Note that technical coursework in audiovisual technologies or related field will be considered in lieu of experience. Do you have at least one of the following?

• No

• Yes, one year related professional experience working with AV technologies

• Yes, technical coursework in audiovisual technologies or related field

• • How many years of professional experience do you have working with audiovisual technologies?

• None

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 or more years

• • Identify the technical coursework in AV technology or IT you have completed that is relevant to this job.

(Open Ended Question)

• • Describe your experience troubleshooting and testing audiovisual equipment, as well as the tools you have experience using in repair of this equipment.

(Open Ended Question)

• • Do you currently have a valid driver's license AND are you at least 21 years of age, as required to drive for UIW?
• No
• Yes, I have a valid driver license and I am at least 21 years old