Medi-Cal Vendor Manager- West Sacramento, CA - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs.

In this role, you will enable the Gainwell Customer Experience organization's operational vendor management strategies and program pillars of strengthening operational efficiency while prudently managing costs and risk, consistently driving value for the clients, and delivering exceptional, frictionless experiences for Client members, providers and Gainwell employees, through effective vendor management of one or more vendor (contingent worker) relationships: Managed Services, Statement of Work [SOW], Agency Contractor [AC] Staff Augmentation, etc. You will foster and maintain positive relationships with Customer Experience [CX] vendors supporting contact center operations [voice and non-voice] for assigned Account(s) and will monitor, manage, and drive contact center vendor(s) performance. This job resides at the account level and requires continuous engagement and collaboration with account leaders and staff, centralized CX, and Gainwell enterprise teams.

Your role in our mission

• Analyzes inquiries through use of personal knowledge of integrated contact center platforms, omni-channel support tools, call quality evaluation tools, customer relationship management (CRM) solutions, and medical claims processing operations. Augments knowledge with reference materials as needed.
• Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
• Develop, documents, and implement action plans and internal change management processes to foster successful partnerships with accounts and vendors. This includes removing obstacles and promoting improvements in how work within and across vendor and internal teams where shared work and SLAs exist.
• Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
• Manage day-to-day engagement and support for and of vendor(s) as single point of contact to identify and / or receive inquiries and escalations, research and resolve issues and challenge.
• Facilitate Weekly Business Reviews, ramp calls, and other Vendor Management Operational [VMO] routines as required.

What were looking for

Basic Qualifications

• Bachelors degree or equivalent combination of education and experience (business management, contact center or related field preferred)
• Six or more years of functional area experience (contact center operations, vendor relations, human resources, procurement, information technology, etc.)
• Demonstrated ability to lead strategic and organizational change delivering intended results and outcomes.
• Strong relationship management skills, with demonstrated ability to effectively navigate and mediate conflict and foster direct dialog with vendors, external clients, employees, account partners, and internal business teams.
• Strong analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations and decisions) and proactively disseminate best practices across the account (voice and non-voice scopes of work) to standardize and improve workflows.

Other Qualifications

• Business and analytical problem-solving skills.
• Good communications skills.
• Ability to work independently.
• Ability to follow oral and written directions.
• Ability to understand and apply regulations applying to contact centers and or vendor management.

What you should expect in this role

• Autonomy and responsibility to influence, plan, and lead vendor management efforts for assigned account contributing directly to cost savings and value optimization.
• Conduct periodic audits to ensure compliance with regulatory requirements and internal policies.
• Assess any requests from account vendors for changes or enhancements to the current agreements. Partnering with CX Vendor Management Operations, adjust and implement performance improvement plans based on the monthly / quarterly review findings.
• Must reside in the State of California; Remote Position with semi-occasional in office requirements (Quarterly Business Reviews)
• The deadline to submit applications for this posting is August 12, 2026

The pay range for this position is $70,000.00 - $80,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.