Mechanical Service Technician II

POSITION: Mechanical Service Technician II
DEPARTMENT: Operations
CLASSIFICATION: Non-exempt

SUMMARY:

General Responsibilities:

The Mechanical Service Technician handles job start-up, checkout, and troubleshooting for systems and service installed jobs. This position performs mechanical related duties, including service agreement tasks and handling emergency calls as directed.

Reports to: MSD Team Lead
Direct reports: None

Direction:

• Minimal supervision.
• Requires self-motivation.
• Provides guidance to outside contractors and limited direction to other specialists.

MAJOR RESPONSIBILITIES:

60% Performs mechanical system inspections, service, and troubleshooting.

• Performs mechanical inspections of boilers, chillers, pumps, etc.,
• Completes final critical adjustments and calibration on mechanical / control equipment following owner’s manual instructions.
• Informs supervisor of any necessary modifications, changes, or upgrades to mechanical system on basis of own findings during the assignment
• Reviews estimated costs and scope on projects and strives to complete scope of work within the estimated costs.
• Performs wiring checkout and assists in automation systems start-ups.
• Completes and submits written reports covering all aspects of each assignment, including customer, nature of trouble, equipment involved, time and material used, travel, and any other expenses.
• Performs service agreement tasks as directed. Handles emergency service calls on-site or on-line as directed.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defects in sensors, field cabinets, control console, or mechanical systems and determines corrective action.
• Disconnects and dismantles instruments as necessary and corrects trouble or defects by adjusting, repairing, or replacing parts or units.
• Must be able to recognize safety hazards and understand how to safely overcome them without causing harm to yourself or others.
• Understand the safety rules and regulations outlined in the BCS safety manual.

20% Provides customer service by responding to service calls to build and maintain customer relationships.

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions.
• Presents a professional image of Building Controls and Services when speaking to customers (all levels).

20% Provides technical assistance and training as needed.

• Delivers technical support to end users and field labor when applicable.
• Trains and develops other Specialists on Systems, equipment, and company policies and procedures.
• Trains customers on systems prior to job turnover.

QUALIFICATIONS:

Education

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

Skills and Experience

• Minimum five years of experience in an HVAC capacity.
• Minimum five years of experience in a mechanical capacity.
• Minimum five years of experience in systems including on-the-job experience as a systems/mechanical specialist.
• Exemplifies company core values: Ambitiously Curious, Always Want the Best and Whatever it Takes
• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and create and interpret graphs.
• Strong problem-solving ability.
• Preventative Maintenance.
• Universal Diagnostic.
• Parts Changer.
• Field Modifications.
• Able to lead projects/jobs.
• Capable of reading and understanding blueprints.
• Unit Startup Knowledge including VAV’s.
• Split System Knowledge.
• VFD Proficient.
• RTU Knowledge.
• Mini Split Knowledge.
• Water Source Heat Pump Knowledge.
• Duct System Knowledge.
• LG Proficient.
• AAON Proficient.
• DOAS/MUA Knowledge.
• CRAC Knowledge.
• Boiler Basic Knowledge.
• Chiller Basic Knowledge.

Certificates, Licenses, Registrations

• Valid driver license
• Block journeyman or master mechanical license
• EPA universal refrigeration handling certificate

Other Requirements

• Requires frequent travel through Kansas and the Midwest
• Requires occasional overnight stays

Training and development:

• Completes at minimum, 16 hours of continuing education on an annual basis as required to maintain license.