Recycling Equipment Corporation (REC) is seeking a reliable, detail-oriented Mechanical Service Coordinator & Parts Specialist to support our growing industrial service operations. This position serves as an important link between our customers, field service technicians, parts department, and accounting team.
If you enjoy helping customers, solving problems, staying organized, and working in a fast-paced team environment, we would like to hear from you.
Responsibilities
- Manage incoming service requests via phone and email
- Dispatch and schedule field technicians based on priority, location, and mechanical skill set
- Gather and enter customer, equipment, and service information into our dispatch system
- Communicate real-time schedule updates, job scopes, and customer notes to the field team
- Monitor active field service boards to ensure prompt response and on-time arrival
- Track job status from initial dispatch through final completion and sign-off
- Coordinate necessary service and/or parts with internal teams
- Source, purchase, and coordinate parts needed for field service work
- Maintain clear communication with customers on ETA, job progress, and delays
- Partner with accounting to verify completed job sheets for timely invoicing
- Assist with preparing service quotations and following approved work through completion
- Review service documentation and follow up on missing job information when needed
Qualifications
- Basic computer skills, including Microsoft Word, Excel, data entry, email, and internet research
- Strong verbal and written communication skills
- Excellent organization and attention to detail
- Reliable follow-through and the ability to manage multiple open assignments
- Ability to prioritize changing service needs in a fast-paced environment
- Dependable team player with a strong focus on customer satisfaction
Preferred Experience
- Service dispatching, service coordination, parts sales, or mechanical equipment-support experience
- Experience with accounting software, CRM platforms, or dispatch systems
- Familiarity with electrical, hydraulic, or mechanical components
- Experience supporting industrial equipment, field service technicians, or repair operations
What We Offer
- Full-time, on-site position with training provided
- Health, disability, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Stable employment with an established, growing company
- Opportunity for advancement as our service and parts operations continue to expand
If you are organized, customer-focused, mechanically inclined, and interested in growing with a company in the recycling and waste equipment industry, we encourage you to apply.
Based out of suburban Philadelphia, Recycling Equipment Corporation is one of the largest equipment suppliers and service companies in the country. Founded in 1979, we are firmly established, providing our customers with the best recycling equipment, system design and service the industry has to offer. While we offer nationwide sales and service, our primary territory consists of PA, MD, NJ, NY and DE
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