Meal Delivery Driver

The Full-Time Delivery Driver is dedicated to the Food Depository's Home Delivered meal program. The driver safely and accurately delivers prepared meals to senior residents in Cook County, completes a brief person-to-person check at each successful delivery, protects meal temperature and condition, and returns all required documentation and undeliverable meals. The driver will also support onboarding new meal delivery clients, making phone calls as needed.

Essential Duties and Responsibilities

• Report at the scheduled start time and obtain the assigned vehicle, route, delivery documentation, meals, temperature-controlled bags, and material-handling equipment.
• Load and verify assigned meals at the meal operations loading dock and confirm that required delivery documentation is present before departure.
• Follow the pre-planned route and dispatch instructions to provide timely, accurate deliveries to each assigned client.
• Deliver meals directly to the client's door.
• Use the approved greeting and delivery script, identify the program, present the meal, and communicate any included storage or reheating instructions.
• Complete a brief check-in during each person-to-person delivery and report concerns shared by the neighbor or observed during the visit, following program procedures.
• Document wellness concerns, special requests, delivery issues, and client feedback on the required receipt, log, delivery documentation, and/or in Neighbor CRM tool.
• Promptly report neighbor concerns, delivery issues, and safety concerns in accordance with established program and Transportation procedures.
• Safeguard temperature sensitive meals in the appropriate temperature-controlled packaging throughout the route.
• Use provided carts, and approved material-handling equipment to move products safely from the vehicle to the client.
• For an undeliverable meal, document the reason, keep the meal temperature controlled, and return it to meal operations immediately after the route unless otherwise directed.
• Return all delivery documents, receipts, logs, equipment, and undeliverable meals to the designated location at the end of the route.
• Participate in initial training before making deliveries and refresher training every three months.
• Maintain client dignity, privacy, and appropriate professional boundaries at all times.
• Assist as needed in processes that support screening and onboarding for meal delivery programming.
• Assist with the maintenance of up-to-date client/site documentation in accordance with policies and procedures, professional standards, and external requirements of all relevant regulatory licensing, funding or accrediting bodies.