Purpose:
The MDM & Device Systems Technician III provides districtwide support for mobile device management (MDM), app deployment, device configurations, and system-level management of Apple devices. This position ensures all student and staff devices function reliably, securely, and consistently across the district. They support large-scale deployments, automate workflows, and manage device groups, profiles, and configurations in Mosyle and related systems.
Qualifications
- Associate degree in IT, networking, or related field preferred.
- Three years of technical support experience in enterprise or K-12 environment.
- Experience managing MDM systems (Mosyle preferred).
- Familiarity with Apple School Manager and device supervision workflows.
- Certifications (ACSP, Mosyle certifications, Jamf 200, or equivalent) preferred.
Knowledge, Skills, and Abilities
- Expertise in iPadOS/macOS profiles, app deployments, and automated workflows.
- Ability to manage Apple School Manager and device enrollment processes.
- Understanding of OneRoster data, ClassLink sync, and authentication workflows.
- Strong scripting/automation familiarity (optional but desirable).
- Ability to troubleshoot advanced device issues and collaborate with vendors.
- Strong documentation, communication, and project management skills.
Key Duties and Responsibilities
- Configure and maintain MDM profiles, restrictions, app deployments, and device groups.
- Manage districtwide device policies, OS updates, app licensing, and compliance.
- Oversee activation, assignment, inventory tracking, carrier coordination, billing review, and device troubleshooting for all district-issued mobile phones, ensuring compliance with usage policies and cost-control expectations.
- Troubleshoot escalation-level device issues sent from Tech 1/2.
- Support large-scale deployments and device refresh operations.
- Coordinate with Elementary, Secondary, and Data/LMS TFs for instructional app alignment.
- Maintain accurate device records within MDM and Apple School Manager.
- Manage the cybersecurity aspect of Mosyle manager and MDM Platforms
- Maintaining and supporting usage of federated apple IDs for district staff and students.
- Working knowledge of ClassLink and data integrations for account syncing
- Collaborate with the Cybersecurity and Network teams to ensure secure device configurations.
- Document workflows, create internal guides, and support district-level training.