MDA NOC Technician III

Primary Responsibilities

• Create, update, and manage tickets in Remedy; triage issues independently.
  

• Monitor real-time network events using multiple tools.
  

• Perform incident correlation, root cause analysis, and corrective coordination.
  

• Support fault isolation, diagnosis, and restoration of network elements.
  

• Document incidents, reroutes, and resolutions in CMDB.
  

• Provide Tier 1/Tier 2 support and timely escalation for outages or degradations.
  

• Deliver situational awareness reports to leadership and stakeholders.
  

• Mentor junior network controllers and assist in SOP/tool improvements.
  

• Troubleshoot and resolve complex issues across multiple DISN technologies (routers, switches, crypto devices, DWDM, optical switching, etc.).
  

• Support projects impacting future DISN operations.
  

Requirements

Basic Qualifications

• Active Secret clearance; able to obtain/maintain Top Secret.
  

• DoD-8570 IAT Level 2 certification (Security+ CE or equivalent) at start.
  

• Experience in alarm surveillance, fault management, LAN maintenance, or performance management.
  

• Advanced knowledge in 4+ areas: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
  

• Understanding of transport and IP network topologies.
  

• Ability to work rotating shifts in a 24/7 operation.
  

• Education/Experience: High school diploma + 3–5 years relevant experience.
  

Benefits

Benefits

• Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly
  

• UNITED HEALTHCARE PPO, extensive national coverage.
  
• INCLUDES: Medical/Dental/Vision/HSA.
  
• Eligible on the first of the month, immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
  

• Performance bonus – Project-based
  
• Yearly bonus – Company based