2nd Level Support, Analysis Skills, Best Practices, Business Plan, Business Processes, Business Solutions, Communication Skills, Computer Science, Computerized Maintenance Management System (CMMS), Consulting, Cron Job Scheduling, Customer Relations, Customer Support/Service, Disaster Recovery, Documentation, ERP (Enterprise Resource Planning), Financial Reporting, Geographic Information Systems (GIS), IBM Maximo Asset Management, IBM Product Family, IBM Systems, Identify Issues, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Microsoft Windows Operating System, Microsoft Word, Needs Assessment, Outsourcing, Performance Analysis, Performance Management, Problem Solving Skills, Process Management, Reporting Dashboards, SQL (Structured Query Language), Sarbanes-Oxley Act (SOX), Scripting (Scripting Languages), Software Administration, Software Patches, Strategic Planning, System Test, Systems Administration/Management, Systems Analysis, Technical Support, Test Plan/Schedule, Test Scripts