Highlights
Ford Customer Service Division is dedicated to enhancing Ford''s reputation as a top-tier service, parts, and delivery network, with a focus on providing customers with a world-class experience. Maintain a positive working relationship with all stakeholders, including fair and consistent administration of the Collective Bargaining Agreement.
Numbers & Facts
| Location | Livonia, MI |
Description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we''re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford Customer Service Division is dedicated to enhancing Ford''s reputation as a top-tier service, parts, and delivery network, with a focus on providing customers with a world-class experience.
High school diploma or GED or equivalent combination of relevant education and experience.
1+ years of experience in supervisory roles, manufacturing, military or other relevant experience. Internship and co-op experience will be considered
Ability to work rotating shifts / hours, including nights, weekends, and some holidays.
Knowledge of or ability to quickly learn current systems (SAP/EWM)
Excellent oral and written communication skills.
Ability to interpret data, evaluate actions, and reach logical conclusions independently.
Goal oriented mindset.
A continuous Improvement mindset with a focus on quality and reduced costs.
Excellent organizational skills and ability to ensure accountability from all employees.
Manage to deadlines and timelines, with high degree of planned and unplanned variables and complexities.
Champion and lead continuous improvement initiatives toward best-in-class performance.
Responsible for managing all operations: Inbound, outbound, and consolidation.
Deliver objectives related to Cost, Quality, Safety, Efficiency, Absenteeism and Inventory Accuracy.
Maintain a positive working relationship with all stakeholders, including fair and consistent administration of the Collective Bargaining Agreement.
Responsible for all operations including, but not limited to: Safety, Denials, Quality, On-time delivery, UAW Relationships, and Transportation.
Manage to deadlines and timelines, with high degree of planned and unplanned variables and complexities.
Champion and lead continuous improvement initiatives toward best-in-class performance.
Responsible for managing all operations: Inbound, outbound, and consolidation.
Deliver objectives related to Cost, Quality, Safety, Efficiency, Absenteeism and Inventory Accuracy.
Maintain a positive working relationship with all stakeholders, including fair and consistent administration of the Collective Bargaining Agreement.
Responsible for all operations including, but not limited to: Safety, Denials, Quality, On-time delivery, UAW Relationships, and Transportation.