Master Information Technology (IT) Technician

Purpose Statement

The job of Master Information Technology (IT) Technician is done for the purpose/s of providing hardware support; maintaining and repairing a variety of electronic equipment including computers, peripherals, audio visual equipment, network cabling, etc.; administering servers; maintaining wireless connectivity; installing low-voltage wiring; resolving immediate operational and/or safety concerns; and setting up, configuring and maintaining computer equipment and electronic systems.

Essential Functions

• Administers servers for the purpose of providing storage and backups.
• Assesses malfunctions of District electronic equipment (e.g. computers, peripherals, interactive flat panels, etc.) for the purpose of determining appropriate actions to reinstate equipment functionality.
• Assists with administration of servers for students and staff; of switches, routers, firewalls, and other network equipment for the purpose of ensuring an effective network environment.
• Coordinates and leads the efforts of the IT support and repair team for the purpose of providing guidance and support to other IT Technicians to ensure efficiency and effectiveness are maintained.
• Coordinates and plans with other district departments for the purpose of efficient completion of IT projects that require the coordination of multiple departments.
• Evaluates technology for the purpose of providing recommendations for the integration of technology for use in the District.
• Installs a variety of electronic equipment (e.g. replacement computers, peripherals, network cabling, audio visual equipment, etc.) for the purpose of maintaining safe and effective district and site operation including classrooms, library and computer labs.
• Maintains manual and electronic documents, files and/or records (e.g. purchase orders, vendor lists, warranty status, supporting receipts, etc.) for the purpose of documenting activities, providing written reference, conveying information and/or complying with mandated requirements.
• Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of providing written support and/or conveying information.
• Procures equipment, supplies and materials for the purpose of maintaining availability of required items and completing jobs efficiently.
• Provides hardware support (e.g. mobile device management, site repair of hardware throughout District, technology integration, video & audio systems (multi-media stations), etc.) for the purpose of ensuring the efficient operation of District technology applications.
• Purchases supplies needed for the purpose of repairing electronic devices and IT projects while following district and department guidelines in accordance with finance policy and purchasing requirements.
• Repairs a wide variety of District electronic equipment both on site and in the repair shop (e.g. computers, peripherals, network equipment and software, overhead projectors, etc.) for the purpose of maintaining equipment in a safe and functional operating condition.
• Researches topics related to current and emerging technology (e.g. relevant technology, current practices, etc.) for the purpose of developing new applications/services, ensuring technology compliance with established requirements, securing general information and/or responding to requests.
• Responds to inquiries from a variety of people (e.g. school site staff, vendors, business office, etc.) for the purpose of resolving problems and/or providing information or referral.
• Trains school site staff on a variety of software applications and hardware operations for the purpose of providing ongoing support in best practices and maximizing the capabilities of assigned staff.
• Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at job site or to bring equipment in for repairs.
• Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuring, etc.) for the purpose of meeting the computer processing needs of the district.
• Warehouses computer parts, supplies and materials for the purpose of establishing an inventory of items commonly required to complete repairs.

Other Functions

• Assists other personnel as may be required for the purpose of ensuring an efficient and effective work environment.
• Attends meetings as assigned (e.g. Architects, Planners, etc.) for the purpose of conveying and/or gathering information required to perform functions.
• Reads blueprints and wiring diagrams for the purpose of ensuring building projects are adequately equipped for current and future technology.

Job Requirements: Minimum Qualifications

Knowledge, Skills and Abilities

KNOWLEDGE is required to perform algebra and/or geometry; read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions. Specific knowledge based competencies required to satisfactorily perform the functions of the job include: concepts of electronics; current generation operating systems and network protocols; and network installations.

SKILLS are required to perform multiple, highly complex, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: adhering to safety practices; preparing and maintaining accurate records; utilizing pertinent software applications; repairing equipment; installing software; and networking systems.

ABILITY is required to schedule activities, meetings, and/or events; gather and/or collate data; and consider a number of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a diversity of individuals and/or groups; work with similar types of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data may require independent interpretation; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: adapting to changing work priorities; establishing effective working relationships; communicating with diverse groups; being attentive to detail; working under time constraints; working well with others and as part of a team; communicate well verbally, written, text and email; and provide direction.

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods; directing other persons within a small work unit; monitoring budget expenditures. Utilization of some resources from other work units may be required to perform the job''s functions. There is a continual opportunity to have some impact on the organization's services.

Work Environment

The usual and customary methods of performing the job''s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling, frequent climbing and balancing, frequent stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 34% sitting, 33% walking, 33% standing. The job is performed under conditions with some exposure to risk of injury and/or illness and in a clean atmosphere.

Experience (Preferred):

Experience:

Job related experience with increasing levels of responsibility is required.

Education (Preferred):

Education:

Targeted job related education that meets organization's prerequisite requirements.

Equivalency:

Required Testing

Certificates and Licenses

None Specified

Required to attain Wyoming Low Voltage License, as well as

Apple and Dell Repair Certifications

Continuing Educ./Training

Clearances

Required to maintain mandatory certifications

Criminal Justice Fingerprint/ Background Clearance

FLSA Status

Approval Date

Pay Grade

Non Exempt

Revised Date