The Master Data Specialist is responsible for the accurate and timely maintenance of master data across the company’s ERP, PIM, e-commerce, and related business systems. This role maintains customer, product, and other assigned business records; performs detailed data entry; validates requests; and ensures compliance with established standards. The successful candidate can manage multiple priorities, make sound routine decisions within defined procedures, and recognize when an exception requires escalation.

 

Work Schedule: This position is onsite with the opportunity to work Hybrid (3x onsite at the Bloomington, MN Headquarters) after successful training. 

Pay: $24-$27/hr depending on experience and qualifications 

•Create, update, and deactivate customer, product, and other assigned master data records based on complete and approved requests.

•Perform accurate data entry in ERP, PIM, e-commerce, and related systems while meeting established service expectations.

•Review requests for completeness, accuracy, proper authorization, and required supporting information before processing.

•Apply established naming conventions, classifications, required fields, and data standards consistently across records.

•Assist with reporting and metrics related to request volume, turnaround time, error rates, and data completeness.

•Monitor the master data support queue, prioritize work, communicate status, and complete requests within established timelines.

•Audit master data to identify missing, inaccurate, duplicate, outdated, or inconsistent information.

•Research discrepancies, determine the appropriate correction, and document changes when required.

•Follow master data policies, procedures, approval requirements, and internal controls.

•Protect confidential customer and business information and follow applicable data-access requirements.

•Partner with Customer Service, Sales, Product Management, Supply Chain, E-commerce, IT, and other departments to obtain complete and accurate information.

•Communicate questions, missing information, risks, decisions, and completion status clearly to both technical and nontechnical partners.

•Make routine decisions using documented rules and business standards; escalate unclear, high-risk, or policy-related exceptions.

•Strong attention to detail and a consistent commitment to accuracy.

•Ability to organize work, multitask, and shift priorities without losing track of details or deadlines.

•Ability to work independently while collaborating effectively across departments.

•Strong problem-solving skills and the ability to identify inconsistencies and determine next steps.

•Clear written and verbal communication and reliable follow-through.

•Experience in master data, data entry, ERP administration, product data, customer data, or a related role.

•Proficiency in Microsoft Excel, including sorting, filtering, formulas, lookup functions, and data validation.

•Demonstrated ability to manage multiple requests while maintaining accuracy and documentation.

•High school diploma or equivalent.

•Associate or bachelor’s degree in business administration, information systems, supply chain, data management, or a related field.

•Experience in B2B distribution or a multi-location business environment.

•Experience with Epicor Prophet 21 or another distribution ERP system.

•Experience with product information management, e-commerce, customer master data, or data-governance workflows.