Martoranos Server

Job Title: Martorano's Server at Rivers Casino Pittsburgh

Position Summary: Join our dynamic team at Rivers Casino Pittsburgh as a Martorano's Server, where you'll play a key role in ensuring exceptional customer service. Your primary responsibility will be to ensure that all guests are treated with promptness, professionalism, and courtesy.

Responsibilities:

• Welcome every guest with a warm smile and adhere to the sequence of service for an excellent guest experience.
• Take orders precisely and efficiently, ensuring accuracy and completeness.
• Describes dinner features as needed, including menu changes and daily additions.
• Demonstrate a comprehensive understanding of all operational procedures related to the job and ensure that the restaurant is impeccably set and prepared for business, maintaining high standards of cleanliness.
• Maintain knowledge of menu items, specials, and prices, and utilize the pivot point system for accurate food placement.
• Complete all side work and assigned duties promptly and effectively, setting an example with your work ethic and appearance.
• Offer assistance to all guests, irrespective of their seating location, and handle any guest concerns or issues promptly and courteously.
• Maintain a clean and hygienic work area at all times, adhering to safety standards and accident prevention protocols.
• Foster effective communication between shifts, staying informed about departmental policies, procedures, and any schedule changes.

Qualifications:

• 2 years of experience in a bar, lounge, or full service restaurant.
• Excellent interpersonal communication skills in English, enabling effective interactions with both guests and team members.
• Capacity to work efficiently under pressure and a history of demonstrating sound judgment.
• Commitment to maintaining a well-groomed appearance.
• Compliance with all departmental rules, procedures, and safety measures
• Ability to work a flexible schedule, including holidays.

 Physical Requirements:

• Physical ability to stand, walk, bend, with the capacity to lift and push up to 25lbs.

The above duties and responsibilities are representative. Full job descriptions are available upon hire.