Markets Support Analyst

Back to search results Markets Support Analyst Charlotte, North Carolina Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.LOB Job Description:We are seeking a dedicated Operation Analyst to join our Equity Derivative Settlements team in Charlotte serving our priority clients, in which you will provide technical and support in an industry leading Derivatives support function.Charlotte is a growth location for Equity Derivatives as we are looking to build out a local team to service our US based clients. You will be in contact with partners globally, some of which will be very senior people. The locations could range from Hong Kong, Singapore, London or New York so you will have the chance to create solid relationships with these locations.Responsibilities:Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global businessInvestigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations3Reporting on and clearing cash breaks. Analyzing and resolving a wide variety of derivatives operations problemsLiaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issuesAdding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testinPreforming root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency.Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platformsEnsures transactions are completed in an accurate and timely mannerProvides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral managementConducts daily monitoring of client trading activity across multiple markets, servicing clients' needsCompletes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaksPerforms tasks accurately during high volume periods in a team environmentIdentifies and flags potential risks in a timely mannerRequired Qualifications:1-3 years of financial services experience in a client facing roleExcellent communication and negotiation skillsAbility to build relationships across all levels of seniority and with internal and external clientsExcellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and OutlookExcellent organizational skills with the ability to prioritize and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environmentA keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracyDesired Qualifications:Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs - is a continuous learnerCommitment to challenging the status quo and promoting positive change.Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client baseBelieves in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the worldSkills:CollaborationCustomer and Client FocusOral CommunicationsPrioritizationActive ListeningAdaptabilityBusiness AcumenClient ManagementData Collection and EntryShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26030324 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved