The Marketplace Senior Leader is the strategic leader for the entire omnichannel customer experience across a Marketplace. This role is accountable for all micro markets within a mid-volume marketplace including consultation and design business. Based on what we know about our customers, the Marketplace Senior Leader will determine what combination of touchpoints best meet their needs and build strategies to support these needs. This role empowers teams within the marketplace to create world-class, seamless, and unique experiences. They provide leadership, coaching, and development to 11 - 20 direct reports to ensure execution of strategy, performance, diversity, inclusion, and belonging. At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member is empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities Drives a positive experience by building and maintaining a team of leaders who are obsessed with the customer and employee experience. Builds a marketplace culture in which each employee feels connected to and understands the company mission, vision, values and strategy. Inspires and motivates teams to create customer obsession by leveraging our unique combination of tech expertise and human touch to meet our customers' everyday needs in a seamless way, regardless of where they initially engage with Best Buy. Leads, manages, and deploys an omni-channel workforce across a marketplace. Builds marketplace strategies and communicates their vision to direct reports in an actionable and digestible way. Applies marketplace insights to meet the local needs of the customers and employees. Identifies opportunities and trends, using them to provide differentiated solutions. Basic Qualifications 5 years of management/supervisory experience in business, military, or related fields 5 years of experience with responsibility for financial results including sales, margin, and profitability 3 years of multi-unit management experience Preferred Qualifications 5 years of retail management experience in customer service, sales, or related fields Prior experience in new business development and driving local market strategies Best Buy is an equal opportunity employer. Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.