The Role
The Marketing Manager is an operations-serving leader responsible for growing traffic, protecting the brand, and representing Chick-fil-A in the community—all while actively working in the restaurant.
You will earn influence by:
- Showing up prepared
- Working alongside the team
- Executing consistently
- Delivering results that can be measured
Non-Negotiable Responsibilities:
Operations
- Serve regular shifts in FOH and/or BOH, including peak periods
- Model speed of service, accuracy, food safety, and hospitality standards
- Support Supervisors and Directors during rushes—not observe from the sidelines
- Identify operational breakdowns and communicate clearly with leadership
- Be trusted on the floor when things get busy
If you cannot succeed operationally, you will not succeed in this role.
Marketing & Brand Execution
- Own execution of the restaurant’s local marketing plan
- Plan and execute events that drive traffic
- Build and maintain relationships with schools, businesses, and community leaders
- Manage in-store marketing and ensure promotions are executed correctly
- Create and publish authentic content rooted in real operations
- Manage local social channels in alignment with brand standards
- Drive catering awareness, including our Food Truck operation
- Track results and report what worked, what didn’t, and why
Leadership Expectations
- Act like an owner, not a coordinator
- Hold yourself accountable before being held accountable
- Communicate clearly and directly with leaders and team members
- Coach team members on hospitality and brand representation
- Raise the standard—never lower it to make things easier
Who This Role Is For
- Proven leader with real-world execution experience
- Comfortable being coached and corrected
- Organized, disciplined, and follow-through oriented
- Confident speaking with guests, business owners, and community partners
- Willing to be on their feet, in uniform, and in the work
- Results-driven—not ego-driven
- Chick-fil-A experience is a plus. Coachability and strong work ethic are required.
Why This Role Matters
You will help determine:
- How the community perceives the restaurant
- Whether marketing efforts actually move the business
- How well the brand shows up when it matters most
- This role has visibility, influence, and pressure. High performers thrive here.
What We Offer
- Leadership development with real responsibility
- Clear expectations and direct feedback
- Competitive pay and growth opportunity
- Excellence Trips to our Corporate Support Center and/or other Restaurants
- Positive, high-standard culture
- Free meals on shift
- Closed Sundays
Benefits
- Paid time off
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
