Position Overview
A growing hospitality brand is seeking a Marketing Coordinator to help support day-to-day marketing initiatives across digital channels, social media, guest reputation management, and local restaurant marketing efforts.
This role works closely with marketing leadership and cross-department teams to help bring marketing programs to life. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced restaurant environment while supporting both digital marketing initiatives and in-restaurant campaigns.
This is a hands-on role that requires strong communication, organization, and digital marketing skills.
Core Responsibilities
Social Media & Digital Content
- Assist with planning, creating, and scheduling content across major social media platforms including Instagram, TikTok, and Facebook
- Help develop engaging content that highlights menu items, guest experiences, and brand storytelling
- Maintain content calendars and ensure consistent posting schedules
- Track engagement and provide basic insights on performance trends
Guest Feedback & Online Reputation
- Monitor guest reviews and comments across platforms such as Google, Yelp, and other review sites
- Respond to feedback in a professional and timely manner
- Escalate service concerns or operational issues to the appropriate internal teams
- Support initiatives focused on improving overall guest satisfaction and brand perception
Marketing Campaign Support
- Assist with the rollout of marketing campaigns, promotions, and new menu launches
- Coordinate with creative partners and vendors on photography, design, and marketing assets
- Help distribute marketing materials across restaurants and digital platforms
Restaurant Marketing & Community Engagement
- Provide support for local marketing programs including community partnerships, events, and fundraising initiatives
- Coordinate in-store marketing materials such as signage, promotional displays, and menu graphics
- Serve as a resource for restaurant teams needing marketing tools or materials
Marketing Operations
- Maintain project timelines, marketing calendars, and digital asset libraries
- Assist with reporting and campaign performance tracking
- Support email marketing programs and loyalty communications when applicable
Restaurant & Guest Experience Exposure
- Participate in occasional restaurant shifts or training experiences to gain familiarity with menu offerings, service standards, and the overall guest experience
- Use operational insights to ensure marketing efforts remain authentic and aligned with the brand experience
Qualifications
- 1 to 3 years of experience in marketing, social media, digital marketing, or hospitality marketing preferred
- Strong written communication and guest service skills
- Familiarity with major social media platforms including Instagram, TikTok, and Facebook
- Comfortable working with spreadsheets and basic reporting tools
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Restaurant or hospitality experience is a plus
Ideal Candidate Traits
- Creative thinker with an eye for visual storytelling and content creation
- Comfortable collaborating with designers, agencies, and external partners
- Self-starter who enjoys working in a collaborative team environment
- Passionate about food, hospitality, and delivering great guest experiences
What This Role Offers
- Opportunity to grow within a rapidly expanding hospitality brand
- Collaborative and supportive leadership environment
- Career development within restaurant and hospitality marketing
- Competitive compensation and benefits
- Complimentary meals during shifts
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