Reports to: Marketing Director
FLSA Classification: Full-time, Non-exempt, Hourly $22.00-$24.00
Essential Duties and Responsibilities
- Greet patients, families, visitors, vendors, and community members promptly with warmth, professionalism, and a
helpful attitude.
- Provide directions, assist with wayfinding, and connect people with registration, clinic teams, hospital departments,
or other appropriate contacts.
- Maintain current knowledge of hospital and clinic services, provider locations, hours, events, and available
resources; keep a practical reference guide and contact directory.
- Answer general questions accurately, seek answers when needed, and follow through so people know where to go
or whom to contact.
- Listen respectfully to concerns, help resolve routine nonclinical issues within the role's authority, and promptly
route complaints, safety concerns, or urgent needs to the appropriate staff.
- Collect and summarize patient and visitor feedback, identify recurring barriers, and work with the Marketing
Director and department leaders on improvements.
- Keep the welcome desk, lobby information, brochures, signage, and public displays organized, accurate, and
inviting. Coordinate language or accessibility assistance through established resources.
- Manage day-to-day social media for Pioneers Medical Center (PMC) and Colorado Advanced Orthopedics (CAO)
under the Marketing Director's direction, including a content calendar, approved posts, and timely routing of
messages and comments.
- Write and proofread clear, engaging copy for social posts, flyers, newsletters, website updates, event promotions,
and other communications.
- Create branded flyers, graphics, presentations, lobby displays, and promotional materials using Canva, Adobe tools,
or similar software.
- Attend hospital and community events to take photographs, capture short videos, gather stories, and represent
PMC in a friendly and professional manner.
- Assist with event planning and coordination, including promotion, registration, supplies, setup, vendor
communication, and follow-up.
- Build positive relationships with local organizations, schools, businesses, and community partners; support
outreach, health education events, and Foundation activities as assigned.
- Keep website information and community listings current; organize photo and content files, maintain promotional
inventory, and track basic social media and event results.
- Follow brand standards and approval processes. Protect confidential information, obtain required permissions
before using photos or stories, and route clinical questions to qualified staff.
- Coordinate front desk coverage with the Marketing Director when events or marketing assignments require time
away. Perform other related duties as assigned.
Education and Experience
- High school diploma or equivalent required. A college degree is not required.
- Experience or coursework in graphic design, writing, marketing, communications, photography, or social media
preferred.
- Event coordination, customer service, hospitality, healthcare, or community outreach experience preferred.
- Experience with Canva, Adobe Creative Cloud, website editing, or basic video editing is a plus.
Skills and Expectations
- Consistently demonstrate a friendly smile, welcoming presence, and willingness to help everyone who enters the
hospital.
- Communicate positively and clearly with patients, families, visitors, staff, and community partners, both verbally
and in writing.
- Maintain a professional appearance and represent PMC with honesty, compassion, respect, and integrity.
- Build knowledge of hospital and clinic services and resources; find the right person or answer when information is
not immediately available.
- Demonstrate strong organization, attention to detail, proofreading, and follow-through while managing
interruptions and competing priorities.
- Use office software and social media confidently, learn new tools, and work independently within established
priorities and approval processes.
- Remain calm and use good judgment when responding to concerns; treat people of all backgrounds with dignity
and respect.
- Follow PMC policies for confidentiality, privacy, infection prevention, safety, emergency response, and customer
service.
- Participate in occasional evening or weekend events and coordinate front desk coverage with the Marketing
Director.
Physical Requirements
The following activities describe the physical demands of this position. Essential functions may be performed with
reasonable accommodation.
- Remain seated or standing at the front desk and use a computer, telephone, and other office equipment.
- Move throughout the hospital and event locations to assist visitors, take photographs, and support outreach
activities.
- Communicate and exchange information with patients, visitors, colleagues, and community members.
- Review written and visual materials for accuracy and assist with moving event supplies and setting up promotional
displays.
This description outlines the primary responsibilities of the position. Related duties and priorities may change based on
department and hospital needs.
Pioneers Medical Center provides equal employment opportunities and supports a respectful, inclusive workplace.
Employment decisions are made without discrimination based on legally protected characteristics.