Market Vice President - Patient Safety Officer

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Leading proactive patient safety activities to create hospitals that are high reliability organizations, as reflected in reduced errors, elimination of unsafe processes, and increased involvement of staff and physicians toward a culture of safety.

This position is incentive eligible.

Introduction

HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a Market Vice President - Patient Safety Officer for our Mission Hospital team, where excellence creates excellence.  This position will be based in Asheville, NC.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Market Vice President - Patient Safety Officer role today!

Job Summary and Qualifications

This position is responsible for oversight and guidance of Patient Safety and Risk Management initiatives throughout the North Carolina Division.  Responsible for managing and coordinating patient safety and risk management initiatives in order to support the market strategic plan and goals and meet HCA quality objectives and standards.  In this regard, s/he will have responsibility for facilitating and coordinating activities in:

• Clinical excellence
• Patient safety and risk management
• Systems thinking and reliable design
• Identification and mitigation of patient safety risks
• Safety culture advancement
• Patient safety education
• Measurable reduction in avoidable harm
• Risk management/claims activities
• Process improvement and outcomes management
• Regulatory readiness to include CMS Conditions of Participation, Agency for Healthcare Administration, and The Joint
• Commission
• Project Management to include annual Patient Safety Program

This position coordinates his/her work closely with the Market VP Quality and the Market Chief Medical Officer. S/He is responsible for ensuring facility compliance with The Joint Commission, Centers for Medicare and Medicaid Services (CMS) Conditions of Participation, AHCA, other standards, rules and regulations. Position requires occasional travel as well as temporary placement in hospitals in need of quality leadership.

Major Responsibilities:

Improves Patient Safety by:

• Facilitating the growth of division and hospital knowledge regarding patient safety, risk management, quality, clinical performance and related areas, including the dissemination of “best practices” across the market.
• Leading market-wide standardization in targeted process improvement initiatives, and evaluating success through pre-established criteria.
• Supporting facility’s response to Serious Safety Events (SSE)
• Leading proactive patient safety activities to create hospitals that are high reliability organizations, as reflected in reduced errors, elimination of unsafe processes, and increased involvement of staff and physicians toward a culture of safety.
• Contributing to the achievement of business and financial goals through optimal division performance in quality and patient safety.
• Collaborating with and supporting hospital quality, risk, safety and infection prevention leaders to achieve top ranking in national and state publicly reported data initiatives.
• Participating in regular analysis of market quality and risk performance data; planning steps for ongoing improvement.
• Working with Market VP Quality to support data analysis, reporting, and outcomes improvement. Contributing to ongoing enhancement of division quality reporting methods and dashboards.
•  Continuously monitoring and evaluating quality outcomes for patient care across the market, while noting trends, and identifying and prioritizing opportunities to improve.
•  Assisting with ensuring the data is reported to approved third parties, such as Leapfrog, VON, NHSN, NCDR & STS databases, etc.
•  Facilitating and/or leading clinical process improvement teams as needed to achieve quality improvement goals.
• Staying current with NQF, AHRQ, Leapfrog, IHI and other quality performance initiatives.
• Support of Patient Safety Directors through working knowledge of the Serious Event Analysis process. This also includes preparation of PSD staff for presentation to regulatory agencies.
• Promoting a culture that is positive, values individual strengths, takes risks, and is committed to optimal patient care, and compliance with standards.
• Attending HCA-mandated training and meeting all ethics and compliance standards and requirements. Developing and implementing division level projects as directed by Market CMO and Market VPQ.
• Requires ability to function in Quality and Patient Safety Leadership role in an interim capacity in hospitals throughout the market.
• Support hospital leadership throughout the Market with onsite activities including safety rounds, attendance at safety huddle, regulatory rounds, quality meeting attendance and other activities as requested.

Supports HCA by:

• Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service.
• Practicing and adhering to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Performing other duties as assigned

Education & Experience:

• Bachelor's degree. Required
• Master's degree MHA, MBA, MSN, or related field. Preferred
• 4+ years of experience in Leadership in a clinical and quality improvement setting in an Acute Care Hospital. Required
• Management experience. Required
• Previous experience within a multi facility environment. Preferred

Licenses, Certifications, & Training:

• Registered Nurse or Registered Respiratory Therapist. Required
• Certified Professional in Patient Safety (CPPS)
• Must obtain CPPS within 1 year of hire date Required
• Certified Professional in Healthcare Risk Management (CPHRM) Preferred

Knowledge, Skills, Abilities, Behaviors:

• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Required
• Ability to facilitate group and team process improvement. Required
• Demonstrated ability to work with all levels of management, clinical and IT&S staff. Required
• Excellent analytical and problem-solving skills. Required
• Initiative and ability to work independently and handle multiple priorities. Required
• Strong leadership, creativity, and excellent communication skills, written and verbal, with the ability to tailor the message to individuals and audiences across the organization. Required
• Working knowledge of healthcare laws and regulations Required

 HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a Market VP Patient Safety Officer. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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