Market Service Manager

Market Service Manager

We’re looking for a hands-on Market Service Manager to run the day-to-day operations of our service department, keep customers for life, and grow the business. You’ll recruit, coach, and motivate a team of Route Service Supervisors and Route Service Representatives who deliver to a wide range of clients—from mom-and-pop shops to Fortune 500 facilities. Your focus: customer satisfaction, account growth, and location profitability.

Why You’ll Love It

• Paid Training – Get the tools and skills you need to shine from day one.
• Career Mobility – We promote from within; many of our senior leaders started in this very role.
• People-First Culture – Family atmosphere, no nights or weekends.
• Diverse Team – Work alongside people with different backgrounds, ideas, and perspectives.

What You’ll Do

• Recruit, train, and develop Route Service Representatives and Supervisors.
• Build long-term relationships with customers and ensure stellar service.
• Partner with location leadership to optimize service programs and drive revenue.
• Negotiate contract renewals and identify up-sell opportunities.

What You Bring

• Track record of boosting customer satisfaction and profitability.
• Willingness to roll up your sleeves and lead by example.
• Strong coaching, negotiation, and problem-solving skills.
• High school diploma or GED required; bachelor’s degree preferred.
• Prior customer-facing or field-service leadership experience.
• Solid MS Office skills and comfort with tech tools.
• 21+ years old with a valid driver’s license and personal auto insurance that meets company standards.
• Able to pass DOT physical and lift up to 50 lbs.

Benefits & Perks

• 401(k) with company match & profit sharing
• Medical, dental, vision, and life insurance
• Paid time off & holidays
• Tuition reimbursement
• Employee discounts & referral bonuses
• Direct deposit and Employee Assistance Program

Ready to lead a high-performing service team and make an immediate impact? Apply today and let’s talk!