Market Conduct Researcher (Functional Program Analyst 3)

Market Conduct Researcher (Functional Program Analyst 3)

Salary

$5,240.00 - $7,044.00 Monthly

Location

Thurston County - Tumwater, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-06718

Department

Office of the Insurance Commissioner

Division

Company Supervision

Opening Date

08/11/2026

Closing Date

9/11/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

This recruitment will remain open until September 11, 2026.The agency reserves the right to make a hiring decision at any time after the initial screening date on August 18, 2026. It is in the applicant's best interest tosubmitmaterials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Market Conduct Researcher (Functional Program Analyst 3) position. This role is within the Company Supervision Division and is based out of our Tumwater Office.

We are an employer of choice! Here's why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Are you a curious, analytical professional who enjoys digging into data, uncovering trends, and turning complex information into meaningful action? Do you have experience in the insurance industry and an interest in how insurance companies operate and serve consumers? If so, this may be the opportunity for you.

The Washington State Office of the Insurance Commissioner (OIC) is seeking a Market Conduct Researcher (Functional Program Analyst 3) to join our Market Conduct Oversight team. In this role, you will help ensure insurance companies doing business in Washington comply with state laws and regulations and that their practices are fair and appropriate for Washington consumers.

You'll take on meaningful, complex work that combines insurance expertise, data analysis, regulatory research, critical thinking, and problem-solving. You'll examine company records and regulatory filings, analyze consumer complaint and market data, identify trends and potential areas of concern, conduct Healthcare Benefit Manager (HCBM) data reviews, and help develop recommendations and regulatory actions. Your work may also contribute to broader market analysis and consumer protection efforts across the state.

This is a great opportunity for someone who enjoys working independently while collaborating with regulatory professionals, insurance companies, providers, and other state and federal regulators. You'll have the opportunity to continually expand your knowledge of insurance regulation, emerging marketplace issues, analytical tools, and best practices while contributing to work that directly supports the OIC's mission.

Why you may be a good fit

You may thrive in this position if you:

• Bring professional experience in the insurance industry and understand how insurance products, operations, or regulatory requirements intersect with consumer protection.
• Enjoy researching, analyzing, and connecting the dots across large or complex datasets, documents, filings, and other sources of information.
• Have a natural curiosity and are comfortable asking questions, investigating potential issues, and following the evidence wherever it leads.
• Can interpret laws, regulations, policies, and technical information and translate your analysis into clear findings and recommendations.
• Are comfortable working with data and analytical tools and are interested in using technology to identify trends, outliers, and emerging issues.
• Can manage detailed work independently, exercise sound judgment, and communicate your findings clearly to both technical and non-technical audiences.
• Value accuracy, confidentiality, professionalism, and integrity-especially when working with sensitive regulatory information.
• Enjoy continuous learning and are energized by a role where the issues, data, and regulatory landscape are constantly evolving.

Experience with regulatory compliance or examinations, healthcare benefit plans, market conduct, data science or research, NAIC systems, or tools such as TeamMate, ThoughtSpot, or Snowflake is a plus. Professional designations such as MCM, FLMI, CIE, or AIE are also valued.

Most importantly, we're looking for someone who can combine strong insurance knowledge with analytical curiosity and sound judgment-someone who wants their work to have a real impact on consumers and the insurance marketplace in Washington.

If you're motivated by challenging questions, meaningful analysis, and public service, we invite you to consider joining the Market Conduct Oversight team.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

Duties

The duties of the position include but are not limited to:

• Conduct market conduct research and analysis of insurance companies and regulated entities.
• Analyze data, regulatory filings, complaints, and company records to identify trends, risks, and potential compliance concerns.
• Conduct HCBM data reviews and assess compliance with Washington laws and regulations.
• Evaluate issues involving marketing, advertising, producer licensing, network adequacy, provider access, and insurance filings.
• Research and interpret state and federal insurance laws, regulations, and policies.
• Prepare reports, findings, recommendations, and regulatory documentation.
• Use analytical and regulatory systems such as TeamMate+, ORCA, and other data tools to document and support work.
• Collaborate with agency staff, regulated entities, providers, and other regulators on consumer protection and market conduct issues.
• Support regulatory actions, special projects, market scans, and emerging issue analysis.
• Stay current on insurance industry trends, regulatory changes, and analytical best practices.

Contact Us: For inquiries about this position and its full duties, please contact us at Recruitment@oic.wa.gov and add the requisition number 2026-06718 and the job name to the subject line of your email.

Qualifications

Required Qualifications:

Six (6) years* of professional experience with progressive responsibility in the insurance industry

• Two (2) years of experience must include data analysis, database management and reporting

AND

Intermediate level skills in Microsoft Office Suite and Adobe Acrobat

Preferred/Desired Qualifications:

• MCM, FLMI, CIE, or AIE designations.
• Experience working for HMOs, HCSCs, Life and Annuity insurers, Disability insurers, or P&C insurers.
• Experience using NAIC iSite+.
• Experience using auditing, analytics and cloud-based platforms such as TeamMate, ThoughtSpot and Snowflake.
• Experience with contract management, drafting and/or review of legal documents
• Experience with data analysis, research and/or data science concepts
• Experience with regulatory compliance or examinations
• Experience health care benefit plan design, distribution, or administration.

Academic Degree Equivalency Chart

Degree

Years of Relevant Experience Equivalency

Associate's Degree

2 years of experience

Bachelor's Degree

4 years of experience

Master's Degree

5 years of experience

• A degree in data science, business administration, finance, accounting, or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Cover Letter: Required

Resume: Required

Supplemental Information

• This position isrepresented by the Washington Federation of State Employees (WFSE).
• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with FPA3_2026-06718 in the subject line. Please do not attach the DD214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

This position requires you to be onsite (in-person) at our Tumwater/Seattle location two (2) days a week. Do you agree to this requirement if hired for the position?

• YES
• NO

02

Which one of the following best describes your highest level of Microsoft Excel skills? (To qualify for the Intermediate level, you must also be able to perform the functions at the Basic level; to qualify for the Advanced level, you must also be able to perform the functions at Basic and Intermediate levels; to qualify for the Expert level, you must also be able to perform the functions at the Basic, Intermediate, and Advanced levels.)

• I do not have enough skills to meet the definition of the Basic level below
• BASIC: Create basic worksheets; create basic formulas; use basic functions; modify and format a worksheet; print workbooks
• INTERMEDIATE: Use advanced formulas; organize tables and worksheets; create and modify charts; analyze data using Pivot tables and Pivot Charts; insert and modify graphic objects in a worksheet
• ADVANCED: Create and edit macros; conditional formatting; apply data validation criteria; able to protect, share and merge files; trace cells and troubleshoot formula errors; uses data list outline; consolidate data and link workbooks; export and import text files and XML data; import data from the Web and create Web queries; analyze data using trend lines, Sparklines and scenarios
• EXPERT: Able to use and train others in all Excel functions listed above and uses advanced formulas, functions and arrays; uses information, date and time functions; uses advanced editing and formatting; advanced chart formatting; runs solver models and reports; embed and link information; set up customization including automation

03

Which one of the following best describes your highest level of Microsoft Outlook skills? (To qualify for the Intermediate level, you must also be able to perform the functions at the Basic level; to qualify for the Advanced level, you must also be able to perform the functions at Basic and Intermediate levels; to qualify for the Expert level, you must also be able to perform the functions at the Basic, Intermediate, and Advanced levels.)

• I do not have enough skills to meet the definition of the Basic level below
• BASIC: Compose email messages; send and respond to messages; organize email into folders; create contact information; schedule appointments; schedule meetings, manage tasks and notes
• INTERMEDIATE: Set calendar options; sort, find and filter messages; create distribution lists; share and delegate folder access; customize toolbar, menu bar, quick access tool bar and the To-DO bar; customize message options; use the journal entry to track and record; assign, reply and track tasks; create public folders and send and post information
• ADVANCED: Personalize with stationary and themes; create signatures; configure email security settings; group items and create search folders; apply conditional formatting; manage data files; create mail merge using contacts; archive messages
• EXPERT: Able to use and train others in all Outlook functions listed above

04

Which one of the following best describes your highest level of Microsoft Word skills? (To qualify for the Intermediate level, you must also be able to perform the functions at the Basic level; to qualify for the Advanced level, you must also be able to perform the functions at Basic and Intermediate levels; to qualify for the Expert level, you must also be able to perform the functions at the Basic, Intermediate, and Advanced levels.)

• I do not have enough skills to meet the definition of the Basic level below
• BASIC: Create, save, preview and print a basic document; edit selected text; change font appearance; highlight text; format paragraphs with tabs, borders, shading and styles; page setup, use auto correct
• INTERMEDIATE: Insert graphic objects and visual effects to a document; add tables to a document or convert tables to text; add watermarks, borders, headers and footers; use the word look up (thesaurus, dictionary); customize tables and charts; modify pictures in document; create customized graphic elements; use templates
• ADVANCED: Insert content using quick parts; control text flow; perform mail merge function; uses macros for tasks; insert cover pages and table of contents; track changes and comments; insert bookmarks, footnotes and endnotes; add hyperlinks; cross-references and citations; link documents to excel worksheets; send document to PowerPoint; merge documents; redaction function; hide text; add digital signature, restrict access and use passwords; create, protect and automate forms
• EXPERT: Able to use and train others in all Word functions listed above

05

Do you have at least six (6) years of professional experience with progressive responsibility in the insurance industry? If yes, please briefly describe your experience.

06

Do you have at least two (2) years of experience in the insurance industry conducting data analysis, database management, and reporting? If yes, please briefly describe your experience.

07

Please select all that apply to your professional background and experience

• MCM, FLMI, CIE, or AIE designations.
• Experience working for HMOs, HCSCs, Life and Annuity insurers, Disability insurers, or P&C insurers.
• Experience using NAIC iSite+.
• Experience using auditing, analytics and cloud-based platforms such as TeamMate, ThoughtSpot and Snowflake.
• Experience with contract management, drafting and/or review of legal documents
• Experience with data analysis, research and/or data science concepts
• Experience with regulatory compliance or examinations
• Experience health care benefit plan design, distribution, or administration.
• None of the above

08

In accordance with RCW 48.02.090(5), Office of Insurance Commissioner employees are prohibited from having any interest, directly or indirectly, in an insurance company other than as a policy-holder. This prohibition includes the receipt of renewal commissions and employees may not hold a valid insurance license. If you have any interest in an insurance company you must forfeit the license prior to the effective date of your appointment. If hired, do you agree to abide by this law?

• YES
• NO

09

As part of the pre-employment process, are you willing and able to undergo a criminal history background investigation? This would include a criminal records check.

• YES
• NO
• N/A - I am currently an OIC employee

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov