Marine Regional Operations Manager

JOB SUMMARY:

The Marine Regional Operations Manager (MROM) is responsible for ensuring smooth operations and profitability of the Marine services business within a specific region.

The MROM role involves overseeing the daily operations including sales, design and field activities of each region, managing or coordinating staff, implementing company processes and monitoring safety, financial and KPI performance.

ESSENTIAL JOB DUTIES:

• Grow assigned areas of marine specific business through enhancement of operations, margin improvement and increase of revenues through sales.

Operational Excellence

• Establish key short and long-term priorities. Monitor progress towards agreed upon goals.
• Coordinate with branches on performance, customer service, and compliance issues.
• Assist in establishing annual budgets
• Manage, train, and support management in the assigned locations.
• Utilize reporting tools including dashboards to communicate key metrics of performance (KPI's).
• Ensure progress and attainment of goaled Profit & Loss for each assigned location.
• Attend progress meetings at locations based on the perception of priority.
• Oversee profitability of assigned locations' services including analysis of market conditions, billing rates, costs, trends, and similar.
• Coordinate and monitor scheduling and completion of work orders
• Review and approve bonus or commissions reports as appropriate.
• Utilize accounting software for assistance with (or general knowledge of) billing, tracking costs, etc.
• Review and update best practices and operational standards for accuracy in current procedures.
• Report regularly on the state of operations on each branch and district assigned.
• Partner with managers to review technician routes; adjust to improve efficiency by using business intelligence systems and workflow processes.
• Identification and implementation of consistent workflows, best practices including, but not limited to, WFM and Project Cost Summaries, processes across the regional footprint.

Business Development

• Develop and maintain business relationships with new and existing customer base for assigned region; increase key sales.
• Assist with general marketing activities and promotion of services.
• Assist branches with adding product lines and services within the market.
• Coordinate with Director of Service Sales and Regional Sales Manager to achieve business development and growth goals.
• Make sales calls on key customers as warranted by circumstances within region.
• Review and approve job estimates, inspection agreements and service quotes per the Review Matrix.
• Identify and coordinate with Leadership and Corporate development teams on acquisitions and greenfield start-ups.

Corporate Collaboration

• Provide leadership of operational procedures and protocols in region such as: purchasing and sourcing, scheduling, coordination of work, billing, and collections; as well as tools, equipment and inventory.
• Oversee communication and coordination between assigned locations and shared services such as Purchasing Department, Design Department, Accounting Department, Human Resources Department, Talent Recruiting Department, Safety & Fleet Department, IT Department, Marketing Department, Billing Department and similar.
• Ensure succession planning is achieved by collaborating with location and district leadership in assessing, identifying, cultivating, and mentoring future managers and leaders.
• Collaborate with Human Resources and the managers to ensure that company policies, including Equal Opportunity Employment and Harassment and Discrimination prevention policies, are consistently administered within assigned region.
• Monitor and support employee relations such as recruitment and retention initiatives within assigned region to ensure effectiveness.
• Assist with monitoring and evaluation of Mergers & Acquisitions (M&A) leads and follow through as appropriate.
• Participate in the National Marine Division growth plan and strategy
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• Bachelor's degree in Business, required; or equivalent combination of education and relevant work experience

Experience, Knowledge, Skill Requirements:

• 7 years Fire Protection or similar marine service Industries experience, required.
• 5 years leadership experience with over mid-managers including 5 direct reports and 25

indirect reports, preferred.

• 5 years performing sophisticated business analytics using business intelligence systems, ERP systems, or similar, preferred.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers, Management or leadership and board or directors.

Systems and Software Skills:

• 10 years of professional computer skills, including Microsoft Office.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Frequent travel required, up to 50%.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Office settings are mild to moderate temperatures. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

#LI-BH2

Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!

Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We're proud of our well-deserved reputation for quality work that's completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Benefits

Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability - Employer Paid
• Short-Term Disability - Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Our Core Values

PIPE

• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.