Marine Electronics Product Support Specialist
Position Summary
The Marine Electronics Product Support Specialist serves as a technical expert within the service organization, providing advanced product support, troubleshooting, training, and field service for marine electronic systems. This role combines office-based technical assistance with occasional travel to customer vessels, dealer locations, industry events, and training sessions. The successful candidate will deliver high-level technical support while maintaining exceptional customer satisfaction and staying current with evolving marine technologies.
Key Responsibilities
Technical Support
* Provide expert troubleshooting and technical assistance to dealers, service providers, and end users via phone, email, and web-based platforms.
* Diagnose and resolve issues involving marine electronic, navigation, communication, and vessel monitoring systems. * Recommend repair solutions, installation procedures, and replacement components.
Field Service
* Travel periodically to customer vessels and service locations to perform advanced diagnostics, repairs, system integration, and commissioning activities.
* Support installation and interface of marine electronics with third-party vessel systems and equipment.
Product Development & Testing
* Evaluate new products, software updates, and system enhancements.
* Conduct testing and provide feedback to engineering and product development teams.
* Research competitive technologies and industry trends.
Training & Documentation
* Develop technical training materials and support documentation.
* Conduct product training seminars and technical workshops for dealers, service technicians, and customers.
Industry Support
* Represent the company at trade shows, exhibitions, and industry events.
* Provide technical demonstrations and customer support during events.
Qualifications
Education & Experience
* Technical education, vocational training, or equivalent experience in electronics, electrical systems, or related disciplines preferred.
* Several years of hands-on experience supporting marine electronics, navigation systems, communication equipment, or related technologies.
* Military or commercial experience with electronic systems may be considered equivalent.
* Strong troubleshooting and diagnostic skills with electronic and integrated vessel systems.
Technical Skills
* Knowledge of marine electronics, radar, navigation, communication, and vessel control systems.
* Ability to read and interpret schematics, wiring diagrams, and technical documentation.
* Proficiency with Microsoft Office applications and computer-based diagnostic tools.
* Experience using electronic test equipment and hand tools.
Certifications & Requirements
* Valid driver's license and ability to travel as required.
* Passport eligibility for potential domestic and international travel.
* Ability to obtain industry-specific communications and electronics certifications when required.
Core Competencies
* Marine Electronics Troubleshooting
* Technical Support & Customer Service
* Product Training & Instruction
* Diagnostic Testing & Repair
* System Integration
* Technical Documentation
* Independent Decision-Making
* Problem Solving
* Communication Skills
* Customer Relationship Management
Work Environment
* Primarily office-based with extensive use of computers, phones, and remote support tools.
* Periodic travel to vessels, customer locations, training events, and industry exhibitions.
* Ability to work onboard vessels and in marine environments.
* Must be capable of lifting equipment and materials up to 75 pounds and accessing vessel spaces when required.
Compensation & Benefits
* Competitive hourly compensation with overtime opportunities.
* Annual performance incentive program.
* Comprehensive benefits package including medical, dental, vision, disability, life insurance, retirement savings plan with employer contribution, paid time off, and paid holidays.
* Ongoing professional development and technical training opportunities.
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.