Manufacturing QA Manager

Manufacturing Quality Leadership Lead and manage the Manufacturing Quality Assurance organization, including Quality Engineers, IPQC, OQC, and quality inspectors. Quality Systems & Compliance Ensure compliance with ISO 9001, IATF 16949 (where applicable), customer-specific requirements, and internal Quality Management Systems.

MQA Manager
 
Essential Duties & Responsibilities
Manufacturing Quality Leadership

• Lead and manage the Manufacturing Quality Assurance organization, including Quality Engineers, IPQC, OQC, and quality inspectors.
• Establish manufacturing quality strategies and objectives aligned with business and customer requirements.
• Drive a culture of quality excellence, accountability, and continuous improvement throughout the organization.
• Monitor and improve key quality metrics including FPY, PPM, DPPM, Yield, Scrap, Rework, and COPQ.

Production Quality Management

• Oversee in-process and outgoing quality control activities to ensure product conformity.
• Ensure manufacturing processes comply with approved specifications, control plans, work instructions, and customer requirements.
• Identify process risks and implement preventive measures to reduce quality escapes.
• Review and approve inspection standards, quality checklists, and manufacturing quality procedures.

Root Cause Analysis & Corrective Actions

• Lead root cause investigations using 8D, A3, Fishbone, 5-Why, and other problem-solving methodologies.
• Drive effective corrective and preventive actions (CAPA) for internal, supplier, and customer quality issues.
• Ensure timely closure and effectiveness verification of corrective actions.

New Product Introduction (NPI)

• Partner with Engineering, Process Engineering, and Program Management teams during NPI activities.
• Support quality readiness reviews, pilot builds, process validations, and product transfers.
• Ensure PFMEA, Control Plans, Process Flow Diagrams, and quality documentation are completed and maintained.
• Establish quality standards and acceptance criteria for new product launches.

Quality Systems & Compliance

• Ensure compliance with ISO 9001, IATF 16949 (where applicable), customer-specific requirements, and internal Quality Management Systems.
• Support internal, external, customer, and certification audits.
• Drive audit findings to closure and maintain audit readiness.
• Ensure product traceability, document control, and quality records management.

Data Analysis & Continuous Improvement

• Develop and maintain quality dashboards and reporting systems.
• Utilize SPC, MSA, Cpk, GR&R, Pareto Analysis, and statistical tools to improve process capability.
• Lead Lean Manufacturing and Six Sigma quality improvement initiatives.
• Drive productivity, quality, and cost reduction projects across manufacturing operations.

Customer & Cross-Functional Collaboration

• Serve as a key escalation point for manufacturing quality concerns.
• Work closely with Customer Quality, QPM, and Reliability teams to address customer issues and field quality concerns.
• Participate in customer audits, business reviews, and quality meetings.
• Collaborate with Supplier Quality teams to improve incoming quality performance and supplier corrective actions.

Team Development

• Recruit, mentor, and develop quality professionals.
• Establish training programs and competency development plans.
• Conduct performance management, succession planning, and talent development activities.

Qualifications
Education

• Bachelor's degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, or a related technical field.
• Master's degree preferred.

Experience

• 12+ years of manufacturing quality experience in electronics, server, networking, power supply, or EMS manufacturing environments.

• 5+ years of leadership experience managing quality teams.
• Experience supporting high-volume assembly manufacturing operations.
• Experience with NPI, production ramp-up, and factory startup environments preferred.

Technical Skills

• Strong knowledge of:
  • ISO 9001
  • IATF 16949
  • Quality Management Systems (QMS)
  • APQP, PPAP, PFMEA, Control Plans
  • SPC, MSA, GR&R
  • Lean Manufacturing
  • Six Sigma
  • 8D Problem Solving
  • CAPA Processes
• Understanding of manufacturing processes for:
  • Power Supply Units (PSU)
  • Battery Backup Units (BBU)
  • Electronics Assembly
  • SMT, Box Build, and System Integration preferred

Soft Skills

• Strong leadership and team-building capabilities.
• Excellent analytical and problem-solving skills.
• Strong communication and customer-facing abilities.
• Ability to influence cross-functional teams and senior leadership.
• Results-oriented with a focus on operational excellence and customer satisfaction.

 Preferred Qualifications

• ASQ Certified Quality Engineer (CQE), CQM, or Six Sigma Black Belt.
• Experience supporting hyperscale data center customers.
• Experience leading quality functions during factory startup or greenfield manufacturing expansion.
• Knowledge of server, networking, AI infrastructure, cloud computing, or power management products.