Manufacturing IT Support Engineer

Support plant floor systems and corporate teams by resolving incidents, performing triage, executing business continuity plans, supporting escalations, and providing hands-on technical support. This role will support IT applications, infrastructure, operating systems, end-user productivity tools, plant floor systems, local network equipment, and servers.

Manufacturing IT Support Engineer

Overview / Summary

We are seeking a Manufacturing IT Support Engineer to provide technical support within a manufacturing plant environment. This role will support IT applications, infrastructure, operating systems, end-user productivity tools, plant floor systems, local network equipment, and servers. The position requires flexibility to support a multi-shift, 24x7 manufacturing operation, including weekend production when necessary.

Key Responsibilities

• Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools throughout the manufacturing environment.
• Work on site with flexible hours to support a multi-shift operation and weekend production when necessary.
• Support plant floor systems and corporate teams by resolving incidents, performing triage, executing business continuity plans, supporting escalations, and providing hands-on technical support.
• Focus on the integration and long-term maintenance of applications and hardware.
• Interface with IT and business owners to prioritize improvement efforts.
• Assist the Site IT Manager with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.
• Support local network equipment in a Cisco-based environment.
• Support local servers across physical and virtual environments in Windows and Linux-based ecosystems.
• Support technology deployments and expansion efforts utilizing IIoT, iOS, software-defined networking, mobile, and Android-based equipment.
• Support a high-pressure production environment and a 24x7 operation.
• Work in a semi-tempered plant floor environment that may involve hot, cold, and dirty conditions.

Required Qualifications

• 2-year or higher college degree.
• Eagerness to learn, adapt to, and embrace new technologies.
• Strong desire to learn manufacturing and business practices from an IT perspective.
• Broad business and manufacturing mindset.
• Understanding of computer-based tools and computing infrastructure.
• Interest in processes that support manufacturing operations.
• Willingness to work in a high-pressure production environment.
• Commitment to supporting a 24x7 operation.
• Willingness to work on site with flexible hours in support of a multi-shift operation.
• Willingness to work in a semi-tempered plant floor environment.
• High school education.