This role is responsible for assisting customers with RMA (Return Merchandise Authorization) requests, resolving discrepancies, and supporting order-related inquiries. The position also works closely with internal teams to improve processes, meet service level goals, and support daily operations. This role includes regular physical activity and heavy lifting.
Support customers with RMA requests, order issues, and discrepancy resolution
Research and resolve issues with a focus on timely, one-call resolution
Monitor RMA performance and assist with process improvements
Collaborate with internal teams to meet service level targets
Perform root cause analysis and support workflow enhancements
Assist with inventory handling and operational tasks, including frequent heavy lifting
Document processes and support ongoing improvements
Strong communication and customer service skills
Analytical mindset with attention to detail
Ability to multitask in a fast-paced environment
Proficiency with Microsoft Office
Ability to perform physical tasks, including lifting and moving materials regularly
Bachelor’s degree preferred
3+ years of relevant experience in customer support, operations, or similar role