Manufacturing Claims Inspector - 2nd shift

Hours for this position are 2:30 pm - 11:00 pm Monday - Friday.

Showdown Displays manufactures and supplies event, display and promotional products to the Advertising Specialty and the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at: www.showdowndisplays.com.

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

We are looking for a Claims Inspector at our Ramsey manufacturing facility. This position plays a critical role in ensuring customer satisfaction and product quality by thoroughly inspecting returned goods and claims orders. This position is responsible for identifying root causes of product issues, verifying compliance with customer specifications, and collaborating with cross-functional teams to resolve claims efficiently. The ideal candidate will have a strong understanding of manufacturing and printing processes, attention to detail, and the ability to work independently in a fast-paced production environment. This role supports continuous improvement efforts and contributes to maintaining high standards of quality and service.

What you will be responsible for:

• Conduct thorough inspections of claims orders to ensure compliance with product specifications and customer requirements prior to shipment.
• Investigate and document the root causes of product claims, ensuring issues are resolved effectively and permanently.
• Maintain a strong understanding of internal production processes to support accurate assessments and resolutions.
• Prepare and stage products for daily shipments, ensuring readiness and quality.
• Inspect pre-production and marketing samples to verify quality standards before customer delivery.
• Collaborate closely with Product Management, Operations, and Resolutions teams to address product concerns and improve processes.
• Capture and archive product images as needed for documentation and analysis.
• Monitor and report on customer satisfaction related to claims, contributing to continuous improvement efforts.
• Provide feedback and recommendations on claims-related policies and procedures.
• Process inbound product returns efficiently and accurately.
• Communicate claim status updates to relevant stakeholders via phone, email, and Teams meetings.
• Accurately record and maintain detailed claim information in appropriate systems.
• Follows all safety policies and actively contributes to a safe work environment.
• Meet attendance expectations as outlined in the employee handbook.
• Perform other duties as assigned by the supervisor to support departmental and organizational goals.

What will you bring to the table (Skills/Experience Required):

• High School diploma or GED required; Associate degree preferred.
• Minimum of 2 years of experience in graphics design, printing, or manufacturing processes.
• Ability to learn our company's product line and specifications.
• Proficiency in database systems; experience with Acumatica or similar platforms is a plus.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills to collaborate across departments. (bilingual in Spanish would be a plus)
• Demonstrated ability to make quick, sound decisions in a fast-paced environment.
• Self-motivated with the ability to work independently and manage multiple responsibilities simultaneously.
• Capable of lifting up to 50 lbs as part of routine job duties.

What will you enjoy from working with us?

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Great employee referral program! Refer someone and earn cash! How legendary is that?
• Strong leadership team!
• An organization that gives back - we strongly support Common Hope.
• An organization that you will be proud to work for!

Physical and Mental Demands, and Work Environment: The physical and mental demand, and work environmental requirements described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, bend, and reach with arms and/or hands to access inventory and operate equipment. Also perform fine motor, hand and finger skills in the use of a keyboard, computer, or writing. Use of hands to grasp, handle, control, or feel objects, tools, or controls. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in a production environment with moderate noise level and will frequently need to lift up to 50 lbs. alone, occasionally 75-100 lbs. with assistance as a team lift. Also, the employee will need to be able to push/pull up to 50lbs. frequently and on occasion 50-100 lbs. Ability to grasp, lift, and carry fabrics, materials and finished product, typically up to 50 pounds. The production environment may also have smells or odors from the manufacturing processes present. If (PPE) personal protective equipment is required, it will be provided by the company

If you can demonstrate your extraordinary successes in the areas above, then we would love to hear from you! Please gather your resume, along with a summary of your successes referencing the questions above and apply at www.showdowndisplays.com.

Offers are contingent upon passing all background checks, criminal checks and professional reference checks.

Diversity creates a healthier atmosphere: Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Showdown Displays participates in E-Verify and will provide the U.S. Department of Homeland Security (DHS) and the Social Security Administration (SSA) with information from each new employees Form I-9 to confirm work authorization. For more information, please review the official E-Verify Participation Poster and Right to Work Poster.

The pay rate for this role is $22.00 per hour + a shift differential of $1.25 per hour. The actual pay offered may vary based upon, but not limited to: education, skills, experience, certifications, proficiency, performance, shift and location. In addition to hourly pay the total compensation package also includes participation in a profit-sharing program. Showdown Displays offers benefits including medical, dental, and vision coverage, paid time off, short- and long-term disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, travel assistant program and employer/partner discounts. (all benefits are subject to eligibility requirements)