Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
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Job Description:
Baker Tilly is seeking a Managing Director, HR & Payroll - Managed Services to lead the strategy, growth, and delivery of our recurring and non-recurring HR and payroll services.This executive leadership role will own practice strategy, profitable growth, client portfolio performance, service quality, talent leadership, and market presence while helping scale the practice nationally.
The Managing Director will serve as a trusted advisor to C-suite and senior client stakeholders, originate and expand strategic relationships, and align people, process, technology, risk management, and commercial priorities. This leader will connect HR, payroll, benefits, tax, accounting, technology, risk, marketing, and other firm leaders to deliver differentiated solutions and consistent client outcomes.
This is a senior leadership role for an executive who combines deep HR, payroll, and benefits expertise with strong commercial instincts, operational discipline, and the ability to build and lead a high-performing managed services practice.
Key Responsibilities and Leadership Expectations
• Own and execute the service line strategy, operating model, annual plan, and multi-year growth agenda for the Managed Services HRS Payroll & HR practice, with accountability for revenue growth, profitability, utilization, capacity, investment priorities, quality, and client retention.
• Translate firm strategy and market trends into differentiated HR and payroll solutions, scalable delivery models, and measurable business outcomes; establish governance, decision rights, performance measures, and escalation protocols that support consistent execution.
• Executive-sponsor a portfolio of strategic and complex client relationships, maintaining trusted advisor relationships with C-suite and senior stakeholders and leading the response to high-risk, high-impact, or escalated client matters.
• Oversee service delivery standards, client experience, quality controls, engagement economics, and continuous improvement across the portfolio, including strategic and operational guidance related to HR strategy, payroll operations, benefits, organizational design, workforce infrastructure, and business continuity.
• Originate new client relationships and expand existing accounts through executive-level business development, cross-selling, centers of influence, and strat