Managing Director Go-To-Market - Customer Experience for North America

General Information

Locations

• Atlanta, GA
• Austin, TX
• Charlotte, NC
• Chicago, IL
• Dallas, TX
• Detroit, MI
• Houston, TX
• Kansas City, MO
• Miami, FL
• Nashville, TN
• Philadelphia, PA
• Washington, DC, US

Business Function

Customer experience

Date posted

Wednesday, September 23, 2026

Ref #

JBR0001931

Description and Requirements

Job Description

Slalom is seeking a Managing Director to lead go-to-market for our Customer Experience (CX) practice. This role is about building the business. You'll own how CX shows up in the market, how we win, and how we grow a practice of 400+ consultants working with clients across experience design, marketing, commerce, contact center, loyalty, and digital product.

You'll spend most of your time with clients and pursuit teams, not in internal meetings. You thrive on the hunt, you're credible in the room with senior buyers, and you know how to build pipeline that converts. You'll manage three regional GTM leaders and their teams, setting commercial direction and driving the discipline that connects capability to revenue.

What You'll Do

• Own the go-to-market motion for CX nationally, including pipeline strategy, pursuit leadership, and solution origination
• Manage three regional GTM leaders and their direct teams, setting expectations, removing blockers, and developing GTM talent
• Build and maintain senior client relationships across the CX portfolio, acting as a trusted advisor and commercial anchor on key accounts
• Lead complex, multi-capability pursuits from qualification through close, orchestrating internal teams and aligning delivery to what we sell
• Partner with capability leaders and practice MDs to translate CX's expertise into compelling client propositions
• Contribute to delivery on select engagements where your presence creates client value or accelerates growth
• Represent CX in cross-practice pursuit conversations, particularly in technology-led deals where CX should attach or drive.
• Craft and further the commercial operating model for GTM: pipeline hygiene, win/loss accountability, and market prioritization

What You'll Bring

• 15+ years in consulting or professional services, with a track record of building and closing business in complex enterprise environments
• Experience managing GTM or sales leadership teams, not just carrying a bag yourself
• Deep fluency in customer experience as a business problem, spanning marketing technology, digital, service, and loyalty
• The ability to walk into a room with a CMO, CCO, or Chief Digital Officer and have a conversation worth having
• Comfort operating in a matrixed, capability-based model where influence matters as much as authority
• Demonstrated success managing revenue targets and building client relationships that expand over time
• Experience in healthcare, financial services, or retail/consumer is a plus

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That's why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for Managing Director, Go-To-Market - Customer Experience for North America is $250,000 to $330,000.  In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We will accept applicants until the position is filled.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. Please note, this recipient is not able to support recruitment inquiries beyond this purpose.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.

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