Manager, Vendor Management at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Manager, Vendor Management
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Category Technology Location Secaucus, New Jersey Job function Information Technology Job family IT Service Delivery and Relationship Mgmt
Shift Day Employee type Regular Full-Time Work mode Hybrid
Job DescriptionThe Manager, Vendor Management provides strategic account management, develops strong partner relationships, and oversees all vendor-related communications with Technology. This role will also be responsible for optimization opportunities and take lead in renegotiating contracts accordingly. This role is responsible for managing escalations, driving operational efficiencies, providing transparency, and ensuring achieving key success measures. Additionally, this position leads defining, implementing, and managing governance processes, oversees billing cycles, distributes performance metrics, and recommends best practices for onboarding and offboarding resources.Please note this is a hybrid opportunity (3 days in office & 2 days WFH) based out of Secaucus, NJ . Pay Range:$150,000 - $160,000 / yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsAnnual incentive plansMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesand so much more!Responsibilities: Provide operational leadership for direct and outsourced partner management teams Support in supplier relationship management by providing daily engagement, oversight, and resolution of open issues.Monitor vendor compliance with corporate policies, procedures, and contractual SLAs/SLOs.Develop and maintain processes and best practices for the onboarding and offboarding of resources.Develop and manage the formal change request process.Develop monthly engagement reports and performance metrics for Steering Committee reviews and associated actiOversee monthly IT customer satisfaction surveys.Ensure service delivery is optimized to meet the evolving needs of the business.Develop and maintain standard processes and documentation for outsource agreements.Recommend opportunities for continuous improvement to maximize ROI.Act as a liaison between the MSP (Broadleaf) and Hiring Managers.Partner closely with Finance during month-end close to facilitate Capital/Opex allocations.Provide comprehensive vendor management support, including invoices, purchase orders, and allocations.Deliver ad-hoc data requests using tools such as Clarity and BeeLine.Develop and maintain strong working relationships with Resource and Tower Managers.Qualifications: Education:BS in Computer Science, Business, or equivalent professional experience (Required)Required Work Experience: 5-10 years of related work experience.Demonstrated experience in IT, Finance, Procurement, and Vendor Management.Experience working within a large-scale IT organization.Proven ability to make quick, data-driven decisions and hold teams accountable.Capable of managing effectively across all levels of an organization (managing up and down).Skills: Advanced proficiency in Microsoft desktop tools (e.g., Excel, PowerPoint, Word).Strong written and verbal communication skills.Exceptional leadership and team-building capabilities.Proven negotiation and influence skills.Strong technical writing and documentation skills.Ability to diffuse conflict and manage day-to-day escalations professionally.65171Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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What it's like to work here
Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more
Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more
Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more
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Equal employment opportunity
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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