Primary Responsibility :
Manage the region transportation operations business unit including but not limited to dispatch operations, customer service, route guide compliance, day-to-day financial reviews/approvals, and overall day-to-day transportation operations.
What You'll Do :
- Manage the day-to-day dispatch functions and overall carrier route guide compliance.
- Work closely with warehouse operations to manage daily operating plan and plan for future shipment activity.
- Assist in the development of carrier capacity plan and measure compliance of carrier commitments to plan
- Organize dispatchers and customer service associates to effectively manage day-to-day operations in a proactive manner.
- Work with warehouse operations to develop formalized business rules, daily shipping matrixes, and carrier service reviews.
- Ensure consolidation loads are optimized to meet service levels and maximize profitability.
- Supervise daily transportation operations and lead the driver and associate teams.
- Oversee dedicated fleet management, including asset procurement, leasing, contracts, and maintenance.
- Manage profit and loss (P&L), evaluate lane/modal profitability, and develop asset budgets.
- Coordinate carrier capacity planning to successfully meet peak and off-peak demand.
- Resolve complex delivery, billing, and customer service issues with warehouses and carriers.
- Implement standard operating procedures, shipping matrixes, and corrective action plans.
What Experience and Education You Need :
- High school diploma/ BS degree preferred plus 3 years traffic/transportation experience or equivalent combination of experience and training.
- Proven supervisory skills.
- Knowledge of federal, state and local transportation laws.
- Strong computer skills including experience with AS/400 and Microsoft Office suite as well as familiar with WMS and RF.
What Could Set You Apart:
- Experience in the Food industry or Cold Storage industry
- Expert knowledge of DOT laws, HOS regulations, and ELD platforms.
- Proven ability to analyze financial data, manage budgets, and evaluate profitability.
- Strong motivator and collaborator who leads by example to drive customer service excellence.
- Excellent organizational, negotiation, time-management, and multi-tasking skills in fast-paced settings.
- Superior written, verbal, presentation, and relationship-building skills.
- Highly proficient in Microsoft Office and specialized transportation/dispatch tools.
Physical Requirements :
- Requires the ability to sit for long periods of time, with frequent interruptions
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
- Requires manual dexterity with normal hand and finger movements for typical office work
- Talking, hearing, and seeing are important elements of completing assigned tasks
- May require travel by automobile and airplane up for business
- May require a visit facility operations in temperatures at or below freezing
- May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
- Requires the use of various electronic tools
- Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
- Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.