Manager, Technical Training

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The Technical Training Manager is responsible for designing, delivering, and continuously improving training programs and technical documentation for internal service team members and customers within the parcel logistics, mail, and warehouse automation operational areas. This role ensures learners are equipped with the knowledge and skills to operate equipment and resolve technical issues efficiently and professionally. The Training Manager collaborates with subject matter experts and cross-functional teams to develop a comprehensive training program, monitor effectiveness, and adapt content to meet evolving business needs..

Your Role in Our Team

• Develop, own, and continuously improve the technical training strategy, roadmap, and delivery model for internal service teams, OEM partners, and end-user customers within parcel logistics, mail, warehouse automation, and broader supply chain operations
• Build, lead, coach, and develop a team of technical trainers to ensure consistent, high-quality training delivery, strong facilitation standards, and effective knowledge transfer across audiences and locations
• Partner closely with Sales, Project Management, Engineering, Operations, Field Service, Customer Service, Safety, HR, and customer stakeholders to align training plans with business priorities, project timelines, customer commitments, and operational requirements
• Lead training readiness for new product launches, customer implementations, system upgrades, site start-ups, go-lives, and service transitions to ensure technicians, operators, and customers are prepared before deployment
• Develop and facilitate onboarding, certification, refresher, and advanced technical training for internal service team members, OEMs, and customers on parcel logistics, mail, material handling, warehouse automation, and industrial automation systems
• Conduct classroom, virtual, on-site, and hands-on training on topics such as barcode scanning and printing devices, route optimization software, automated conveyor systems, sortation equipment, controls, safety practices, troubleshooting processes, and other industrial automation systems and equipment
• Establish and maintain standardized training curricula, role-based learning paths, skills assessments, technician qualification requirements, and train-the-trainer processes to support consistent execution across sites, regions, and customer environments
• Develop and maintain clear, user-friendly training materials, including SOPs, e-learning modules, simulation exercises, video tutorials, job aids, equipment operation manuals, installation procedures, troubleshooting guides, and safety protocols for internal teams and external customers
• Create, update, and govern technical documentation and learning content to ensure accuracy, version control, accessibility, consistency, and alignment with current equipment, software, service procedures, customer requirements, and company standards
• Build and maintain a searchable knowledge base of technical solutions, common issues, lessons learned, troubleshooting steps, and best practices for technicians, engineers, customer service teams, and customers
• Track and manage training program costs, training revenue, resource needs, schedules, participation, completion rates, and training records while ensuring programs are delivered on time and within agreed expectations
• Monitor training effectiveness through assessments, LMS analytics, stakeholder feedback, customer feedback, operational KPIs, service metrics, and performance trends to identify gaps and drive continuous improvement
• Use training insights and operational data to improve safety, equipment uptime, first-time fix rate, troubleshooting capability, technician readiness, service quality, operational efficiency, and customer satisfaction
• Proactively identify training gaps, skill deficiencies, documentation needs, process inconsistencies, and customer-specific requirements, and partner with leadership to implement corrective actions and scalable improvements
• Ensure all training programs, documentation, and facilitation practices comply with company standards, safety expectations, customer site requirements, and applicable regulatory guidelines, including OSHA-aligned practices where applicable
• Perform other duties as assigned

Your Profile

• Excellent verbal and written communication skills with the ability to convey technical information clearly and professionally to diverse internal and external audiences
• Experience designing and delivering training programs in technical, logistics, warehouse automation, parcel sortation, distribution, or field service environment required
• Experience in customer-facing roles, technical support, field service, operations support, or equipment implementation preferred
• Strong understanding of supply chain operations, including warehouse workflows, distribution processes, parcel logistics, material handling equipment, service operations, and customer fulfillment requirements
• Familiarity with parcel automation and sortation systems, conveyors, scanners, printers, controls, sensors, mechanical components, and warehouse management or route optimization systems
• Ability to translate complex technical, operational, and automation concepts into practical, learner-friendly training for technicians, operators, customers, and cross-functional business partners
• Demonstrated experience delivering hands-on equipment training and facilitating instruction in classroom, virtual, on-site, warehouse, customer site, and industrial environments
• Strong knowledge of safety practices applicable to warehouse, logistics, and industrial automation environments, including lockout/tagout awareness, personal protective equipment, and OSHA-aligned training expectations
• Ability to troubleshoot mechanical, electrical, controls, software, connectivity, and system-related issues in real time and incorporate lessons learned into training materials
• Strong technical writing skills with experience creating SOPs, equipment guides, manuals, troubleshooting procedures, job aids, e-learning modules, video scripts, and technical documentation for varied audiences
• Proficiency in Microsoft Office Suite, LMS platforms, e-learning authoring tools such as Articulate or Captivate, documentation tools such as Visio and Adobe Acrobat, and content or knowledge management systems
• Experience managing learning content governance, version control, standardization, knowledge bases, training records, and course maintenance across multiple sites or customer groups
• Experience with data-driven training evaluation using LMS analytics, operational KPIs, assessment results, customer feedback, and performance metrics to identify gaps and drive continuous improvement
• Strong project management, planning, prioritization, and time-management skills with the ability to manage multiple training initiatives, launches, and stakeholder needs in a fast-paced environment
• Strong accountability and ownership to deliver training content, schedules, documentation, and program improvements on time and aligned with business priorities
• Proven ability to work collaboratively with cross-functional teams including engineering, operations, field service, project management, sales, HR, safety, and customer stakeholders
• Ability to adjust training methods for different learning styles, technical skill levels, operational realities, and customer-specific process requirements
• Ability to provide individualized coaching, train-the-trainer support, and follow-up reinforcement to address skill gaps and improve field execution
• Strong understanding of how effective training impacts safety, equipment uptime, first-time fix rate, operational efficiency, customer satisfaction, and service quality
• Flexibility to adapt to changing business needs, customer requirements, implementation timelines, and evolving technology platforms
• Attention to detail with strong editing, proofreading, facilitation, and presentation capabilities
• Ability to travel up to 50% domestically

Education and Experience Qualifications

• Bachelor's degree in business, Education, Engineering, Industrial Technology, or related field required
• Minimum 5 years hands-on experience in parcel logistics, industrial automation, or field service operations required
• Required: At least one relevant professional certification, such as ASCM/APICS Certified Supply Chain Professional (CSCP), ASCM/APICS Certified in Logistics, Transportation and Distribution (CLTD), Lean Six Sigma Green Belt or higher, OSHA 10 or OSHA 30 General Industry, CompTIA Certified Technical Trainer (CTT+), ATD Instructional Design or Certified Professional in Talent Development, Microsoft Certified Trainer, or manufacturer- or equipment-specific certifications related to warehouse automation, controls, conveyors, sortation systems, scanners, printers, or material handling equipment

Apply now and join our team!

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We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - its worth taking a look!

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Paoline Palm is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.